Frequently Asked Questions 

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General Question

Why should you choose EComposer over other Page Builder apps?

There are many Page Builder apps for Shopify store but this is one of the reasons a lot of merchants have chosen to build their stores on the EComposer:
  1. Flexible page and templates with high quality designs. Most page builders can’t reach this level of design.
  2. Drag-and-drop page builder. You can easily build the perfect eCommerce website without touching a line of code. Drag-and-drop editing means you can take an element straight from the app’s library and place it onto the page.
  3. Fully compatible with themes. This App can not only be well integrated to our theme such as Kalles, Gecko, Basel; but also can be compatible with many other themes.
  4. 24/7 customer support. EComposer is not only super user friendly but the customer support just beats every other customer support team out there! You can message us at livechat anytime and your requests will be solved in minutes

How to get the Live Chat support?

To request assistance from Live Chat, you can simply find the chatbox icon at the bottom right corner of the EComposer app. Or you can click "Livechat" button at the top header bar. 
We will be available to you 24/7, to iron-out any potential questions customers have in using the EComposer app. If you do run into any conflict, our support and development team will do everything to fix the issue.

Can I use EComposer on Shopify 2.0?

The Answer is YES. Now EComposer can not only work with OS 2.0 supported themes, it can work smoothly with all old version themes.
Please refer this article to know more.

What happens to Pages/Templates created in the higher plan after you downgrade?

If you downgrade your plan, you will be able to use the certain features corresponding to our pricing policy. For example : Pro plan you can keep 50 pages. Basic plan you can keep max 15 pages. 

How to restore original Shopify Theme Template?

Amending changes to your Default Template might not always be the best idea. In such cases, you can only regret and wish to have rolled back to the previous version of your theme. EComposer makes it possible for users! We’ll take a concrete example with the collection template. You can follow these steps:
  1. Go to EComposer dashboard > Templates > Collection
  2. You will see an option to restore called “Default Collection Template”
  3. Here click on the checkbox, all the template will be reverted to the original template of your theme.

What should I do if the demo images not showing on frontend?

For copyright reasons, we have to block demo images from being seen on live view.

What I need to do when changing theme?

Please note that if you change the theme, all the flexible sections that have been added to the existing Homepage will be lost. You will have to add them again for the default homepage from current theme.
For all the pages and templates that have been created from the EComposer app, all you need to do is open them in EComposer editor and then republish.