Top 10+ Shopify Helpdesk Apps for Seamless Customer Service

Providing top-notch customer service isn’t just a nice-to-have—it’s the backbone of a thriving e-commerce business. With countless customer queries coming your way, having a robust system to manage, organize, and respond efficiently is critical. Enter Shopify helpdesk apps: the secret weapon for seamless customer support. These tools are designed to simplify your support workflow, centralize communication channels, and ensure every customer interaction is smooth and professional. In this blog, we’ll explore the best Shopify helpdesk apps to keep your support game strong. From feature-rich platforms to budget-friendly options, we’ve got you covered. 

What are Helpdesk Apps?

Helpdesk apps are software tools designed to centralize and simplify customer support operations. Acting as a one-stop solution, these apps enable businesses to manage customer inquiries, track issues, and respond effectively across multiple channels like email, chat, social media, and more—all from a single dashboard.

Adopting a helpdesk app can transform the way you handle customer service. Here are some of the key benefits:

• Streamlined Support Operations: Manage customer inquiries efficiently with an organized, centralized dashboard that consolidates all support channels.
• Faster Response Times: Automations like canned responses and ticket prioritization ensure quicker resolution of customer issues.
• Improved Customer Satisfaction: Prompt and personalized responses help establish credibility and nurture lasting connections with customers.
• Enhanced Team Productivity: Assign tickets, collaborate internally, and track progress, ensuring your team operates like a well-oiled machine.
• Data-Driven Insights: Most helpdesk apps provide analytics, helping you identify trends, measure response times, and improve your support processes.
• Scalability: Whether you’re a small startup or a growing enterprise, these apps can scale with your business needs, making them a future-proof solution.

In today’s fast-paced e-commerce world, a reliable helpdesk app isn’t just a tool—it’s a game-changer for delivering seamless customer service.

Quicks comparisons of top Helpdesk  Apps for Shopify

Top 10+ Shopify Helpdesk Apps

1. EComposer Landing Page Builder

EComposer Landing Page Builder is an easy-to-use, drag-and-drop page builder designed to help Shopify merchants create stunning, high-converting pages quickly. Whether you're building landing pages, product pages, or even complex blog or cart pages, EComposer simplifies the design process without requiring any coding skills. The tool also includes a variety of integrated extensions and speed optimization features to enhance store performance and boost sales. With 24/7 live chat support, merchants can get help whenever needed.

Highlight Feature:

• Page Builder & Helpdesk Support: EComposer provides an intuitive drag-and-drop editor for creating various page types (landing pages, product pages, collections, etc.). 
• Live Drag-and-Drop Editor: The easy-to-use interface allows for quick customization and design, following Shopify’s standards for a seamless experience.
• Design Library & Templates: Access a library of pre-designed layouts, section templates, and countless elements to build beautiful pages with minimal effort.
• Built-in Add-ons: EComposer includes useful add-ons like Ajax Cart, Color Swatch, Image Optimizer, and Cross-Selling to enhance the functionality of your store.
• Advanced Features: Take advantage of advanced tools like Page Analytics, Global Blocks, AI Content Generator, and Lazy Load to optimize your store’s performance and user experience.

Pros:

• Requires no coding, ensuring accessibility for users of all experience levels.
• Extensive design library and templates to save time on page creation.
• Built-in features like Ajax Cart and Image Optimizer help boost store functionality and speed.
• Advanced features like AI Content Generator and Page Analytics make the tool future-proof for evolving eCommerce needs.

Cons:

• It might be too feature-rich for merchants looking for an elementary page builder.
• Certain advanced features might have a learning curve for beginners.
• Limited customization options for particular design requirements compared to fully custom coding.

Pricing:

• Free
• STANDARD: $19/month
• PRO: $39/month
• PREMIUM: $99/month

Rating: 4.9/5 (4,867 reviews)

2. Chatty: Live chat Helpdesk FAQ

Chatty is an AI-powered live chat solution designed to enhance customer support and engagement. It integrates an intelligent chatbot (powered by ChatGPT v4) to provide instant answers, allowing businesses to improve their customer relationships and increase sales. Chatty also offers a FAQs hub, order tracking, and customizable chat widgets, ensuring a seamless experience for both customers and businesses. With its mobile app, you can manage conversations and provide support anytime, anywhere.

Highlight Feature:

• Helpdesk Functionality: Chatty allows businesses to manage customer support effectively by integrating live chat, FAQs, and order tracking all within one platform.
• AI-Powered Live Chat: Provide instant customer support with the help of an AI assistant, enabling businesses to engage customers efficiently.
• FAQs Hub: Build a comprehensive FAQs hub to empower customers to find answers quickly and reduce the number of repetitive support inquiries.
• Customizable Chat Widget: Tailor the chat widget to match your brand’s look and feel for a more cohesive user experience.
• Order Tracking: Permit customers to check the status of their orders with ease through a dedicated help center.

Pros:

• Instant AI-powered customer support improves engagement and response times.
• Customizable features, including the chat widget, enhance branding and customer experience.
• FAQs hub reduces customer support workload by providing self-service options.
• Order tracking feature improves customer convenience and satisfaction.

Cons:

• The customization setup process may require some time and effort.
• Features like order tracking may need to be integrated with existing systems.
• AI chatbot responses may require manual adjustments for more complex inquiries.

Pricing:

• Free
• Basic: $14.99/month
• Pro: $49.99/month

Rating: 5/5 (2,219 reviews)

3. Reamaze Live Chat Helpdesk CRM

Reamaze is an AI-powered customer support platform that integrates live chat, CRM, and helpdesk functionalities to help businesses engage with customers efficiently. It focuses on transforming customer interactions into positive, repeat engagements by unifying communication channels such as email, SMS, social media, and voice into one inbox. It leverages AI to automate tasks, generate content, and provide seamless customer support.

Highlight Feature:

• Helpdesk Functionality: Re:amaze offers a unified inbox to manage all customer interactions (email, social media, SMS, voice) in one place.
• AI-Powered Live Chat & Chatbots: Use AI to offer intelligent support and create automated chatbots for instant replies.
• AI Content Creation: Generate replies, write FAQs, build automated responses, and even summarize conversations using AI.
• Direct Order Management: Easily manage, modify, and create Shopify orders directly from the customer support dashboard.
• Customer Engagement Tools: Use satisfaction surveys status pages, along with push notifications, to keep customers updated and engaged.

Pros:

• AI features help reduce manual workload and increase efficiency.
• Easy Shopify integration for order management.
• Automation tools for quick responses and task handling.
• Built-in tools for customer engagement, like surveys and notifications.

Cons:

• Requires setup for automation and AI features to work optimally.
• It might be too complex for small businesses without a dedicated support team.
• Advanced features could require time to learn and implement fully.

Pricing:

• Re:amaze Basic: $29/month
• Re:amaze Pro: $49/month
• Re:amaze Plus: $69/month
• Enterprise Custom: $899/month

Rating: 4.5/5 (260 reviews)

4. DC WhatsApp Marketing+Helpdesk

This tool integrates the official WhatsApp Business API to offer a comprehensive solution for WhatsApp marketing, customer service, and automation. It includes features such as WhatsApp chat management, abandoned cart recovery, order tracking, and retention marketing campaigns, all streamlined through a unified helpdesk. With additional functionalities like WhatsApp broadcasts, back-in-stock notifications, and reviews via WhatsApp, businesses can engage customers efficiently across multiple channels. The tool also enables AI-driven customer interactions, boosting sales and customer satisfaction.

Highlight Feature:

• WhatsApp Helpdesk: Manage WhatsApp conversations, Instagram DMs, Facebook, email, and live chat in one unified helpdesk to streamline customer service.
• Official WhatsApp API Access & Green Tick: Get official access to WhatsApp's Business API, complete with the Green Tick for brand verification, ensuring credibility and trust.
• WhatsApp Broadcast Campaigns: Send targeted WhatsApp broadcasts to customer segments, promoting products, offers, and more to drive sales.
• Abandoned Cart Recovery: Automatically send WhatsApp messages to customers who left items in their carts, boosting them to finalize their purchases.
• Order Tracking & Retention Marketing: Send personalized order tracking links, updates, and retention marketing messages to keep customers engaged and satisfied.

Pros:

• Centralized platform to manage all customer interactions across multiple channels.
• Automated abandoned cart recovery and order tracking boosts sales and customer retention.
• Customizable broadcasts and segmented marketing help tailor messaging to specific audiences.

Cons:

• Requires WhatsApp Business API setup and approval, which can be time-consuming.
• Advanced features like broadcast campaigns may need additional configuration.
• The tool may be complex for small businesses without dedicated marketing teams.

Pricing:

• Startup: $49/month
• Scale: $99/month
• Growth: $299/month

Rating: 4.9/5 (147 reviews)

5. NS AI Chatbot, Helpdesk & FAQs

NS AI Chatbot, Helpdesk & FAQs is an all-in-one customer service solution designed to enhance customer support and boost sales. It centralizes all customer support conversations across various channels and stores into a single inbox, making it easier to manage interactions. With AI-powered features like a chatbot for 24/7 support, real-time customer insights, and product recommendations, NestDesk helps businesses improve their support efficiency while increasing sales. The platform also includes tools for automating tasks, managing orders, and offering self-service options through a customizable widget.

Highlight Feature:

• Helpdesk Functionality: NestDesk centralizes all customer support conversations across different stores and channels into a single inbox.
• AI-Powered Chatbot: The integrated AI chatbot helps automate responses, providing 24/7 support and reducing manual workload.
• Product Recommendations & Order Creation: Share personalized product recommendations, browse inventory, and create orders directly within the chat.
• Self-Service Widget: Build a powerful self-service widget with features like order tracking, order actions, and helpdesk functionalities.
• Customer Profiles & Real-Time Insights: View detailed customer profiles, preview carts, and track website visitors in real time to personalize interactions and increase sales opportunities.

Pros:

• Centralized inbox for managing support across multiple channels and stores.
• AI chatbot offers 24/7 support, reducing manual effort and improving customer satisfaction.
• In-chat product recommendations and order creation increase sales opportunities.
• The self-service widget empowers customers to track orders and resolve issues independently.

Cons:

• The initial setup of integrations and AI training may take some time.
• The platform may have a learning curve for teams unfamiliar with AI-powered solutions.
• Some advanced features may require higher-tier pricing plans.

Pricing:

• Free
• BASIC: $5.99/month
• ADVANCED: $14.99/month
• PROFESSIONAL: $34.99/month

Rating: 4.9/5 (95 reviews)

6. Webkul Helpdesk Support‑UVdesk

UVdesk is a comprehensive helpdesk solution designed to streamline customer support for eCommerce businesses. It centralizes inquiries from various channels into a single platform, enabling teams to efficiently handle and resolve customer issues. UVdesk integrates seamlessly with Shopify, offering real-time order validation and multi-store support. The platform also includes customizable templates, automated workflows, and reporting tools to enhance productivity, improve response times, and foster customer satisfaction.

Highlight Feature:

• Helpdesk System: UVdesk centralizes customer support inquiries from different channels into one dashboard, allowing for better organization and quicker responses.
• Shopify Integration: The platform integrates with Shopify to provide real-time access to order details, enabling teams to validate orders and manage multiple stores efficiently.
• Automated Workflows & Templates: Pre-defined templates and customizable workflows allow teams to respond faster and more consistently to common inquiries.
• Reporting & Performance Tracking: UVdesk includes advanced reporting tools to track support inquiries and measure staff performance, helping businesses improve support efficiency.
• Custom Forms: The custom form feature allows customers to send queries directly from the Shopify front-end, ensuring easy communication.

Pros:

• Seamless integration with Shopify for real-time order validation and multi-store management.
• Automates responses using predefined templates and workflows to reduce response times.
• Performance tracking and reporting help improve team productivity.
• Custom forms make it easy for customers to send support inquiries directly from the store.

Cons:

• Initial setup and customization of workflows may take some time for new users.
• Advanced features like automation and reporting may be more suitable for larger businesses.
• Limited integrations beyond Shopify compared to other platforms.

Pricing:

• Enterprise Plan: $36/month

Rating: 4.9/5 (20 reviews)

7. Chatdesk: 24/7 Support

Chatdesk: 24/7 Support is an AI-powered helpdesk solution that combines cutting-edge technology with US-based customer support experts. It helps eCommerce businesses scale their customer support while providing exceptional service. With the ability to handle inquiries across social media, email, chat, and SMS, Chatdesk connects your existing helpdesk, eCommerce tools, and social channels to ensure a seamless support experience. The platform also offers 24/7 coverage, including weekends and holidays, by on-demand agents, so businesses can provide customer service at any time.

Highlight Feature:

• Helpdesk System: Chatdesk centralizes customer inquiries from social media, email, chat, and SMS into a single platform.
• AI & US-Based Expert Support: The tool combines AI to automate ticket resolutions and on-demand US-based experts to provide high-quality customer support.
• 24/7 Coverage: Chatdesk provides round-the-clock support, including weekends and holidays.
• Seamless Integration: Integrates with your existing helpdesk systems, eCommerce tools, and social media channels for a smooth support experience.
• Scalability: Scales customer engagement without requiring additional hires or training

Pros:

• Combines AI automation with US-based expert support for efficient and high-quality service.
• Multichannel support (social media, email, chat, SMS) ensures no inquiries are missed.
• Scalable solution that allows businesses to manage customer support without expanding their team.

Cons:

• It may be more suited for larger businesses with higher support volume.
• On-demand agent costs could increase with a high number of support tickets.
• The reliance on US-based agents may limit the ability to provide multilingual support for a global customer base.

Pricing:

• Free
• Proactive outreach: $900/month
• On-demand support: $1,000/month

Rating: 5/5 (16 reviews)

8. Replydesk Helpdesk and CRM

ReplyDesk is a powerful AI-powered helpdesk tool specifically designed for eCommerce businesses to streamline customer support. It centralizes communication across over 12 leading marketplaces, websites, and social media platforms, ensuring efficient and consistent customer service. With AI features that assist in composing emails and replying quickly, ReplyDesk helps teams manage interactions more effectively, improving response times and overall efficiency.

Highlight Feature:

• Helpdesk Functionality: ReplyDesk centralizes all customer communications from various platforms (marketplaces, websites, social media) into one tool. 
• AI-Powered Responses: Built-in AI features help quickly compose emails and respond to customer messages, improving response speed and reducing the workload on the support team.
• Multichannel Integration: ReplyDesk supports over 12 integrations with leading marketplaces, webstores, and social media platforms, enabling businesses to handle customer support from multiple channels in a single platform.
• Team Collaboration: Features such as notes, mentions, and statistics help streamline teamwork and improve overall customer service.
• Language Support: Handle customer inquiries in multiple languages, making it easier to support a global customer base.

Pros:

• Centralizes customer support from multiple channels into one platform, saving time and improving efficiency.
• AI-powered features help compose responses and save valuable time.
• Seamless integration with 12+ platforms, making it easier to manage multiple sales channels.
• Multilingual support helps businesses serve international customers.

Cons:

• Setting up integrations with multiple platforms may require some initial configuration.
• The platform may have a learning curve for new users unfamiliar with multichannel support tools.
• It may feel overwhelming for smaller businesses with limited support staff.

Pricing:

• Free
• Professional: $39/month
• Growth: $199/month

Rating: 5/5 (11 reviews)

9. Keeping ‑ Helpdesk for Gmail

Keeping is an innovative solution that transforms your team's Gmail into a fully-featured helpdesk. It allows you to manage customer support emails directly within Gmail, making it an ideal tool for eCommerce teams of all sizes. Keeping automatically converts incoming support requests into support tickets, synchronizing them with your team. This seamless integration allows for easy assignment, prioritization, and collaboration, all within the Gmail interface, without the need for external helpdesk software.

Highlight Feature:

• Helpdesk Functionality in Gmail: Keeping turns your Gmail into a powerful helpdesk by converting support requests into tickets and synchronizing them with your team. 
• Customer Order Information: View your customer's order information directly inside Gmail to personalize and improve responses.
• Team Collaboration: Assign, discuss, and prioritize support tickets with your team within the Gmail interface, making communication and teamwork efficient.
• Advanced Reporting: Track and measure key performance metrics like response times, ticket volume, and agent performance, providing valuable insights to improve your support process.

Pros:

• Seamless integration with Gmail makes it easy for teams to manage support tickets without leaving the inbox.
• Customer order details are readily available, improving response accuracy and efficiency.
• Advanced reporting helps track team performance and optimize workflows.
• Ideal for small to medium-sized eCommerce teams that don’t want to manage an external helpdesk system.

Cons:

• Limited to Gmail, so it is not suitable for teams using other email platforms.
• Some advanced helpdesk features (like automation) may be less powerful compared to standalone helpdesk solutions.
• It may not scale well for larger teams with complex support needs.

Pricing:

• Plus: $30/month
• Unlimited: $48/month

Rating: 5/5 (3 reviews)

10. HelpDesk for Ecommerce support

HelpDesk for Ecommerce support is a powerful ticketing system designed to streamline communication and improve customer support across multiple channels. It centralizes all interactions, including emails, website forms, and chats, into one secure inbox, ensuring no customer inquiry is missed. With automation and AI features, HelpDesk offers fast, multichannel responses to improve efficiency. The platform integrates seamlessly with existing apps and processes, while advanced collaboration tools and customer insights allow teams to work together efficiently and personalize responses, fostering better customer relationships.

Highlight Feature:

• Helpdesk Ticketing System: Centralizes emails, website forms, chats, and more into one secure inbox for seamless customer support. 
• Automation & AI: Automates ticket resolution using custom rules and macros, and AI summarizes lengthy tickets, improving response times and reducing manual effort.
• Team Collaboration: Powerful teamwork features allow multiple team members to collaborate on tickets, ensuring effective and efficient case resolution.
• Personalized Responses: Access to customer purchase history within the ticketing system enables personalized responses, helping build trust and loyalty.
• Customizable Message Layouts: Customize message layouts to maintain a professional tone and consistency in all communications with customers.

Pros:

• Centralizes all communication channels into one inbox for easy management.
• Advanced collaboration tools enhance teamwork and streamline ticket resolution.
• Access to customer purchase history allows for more personalized and relevant support.
• Customizable message layouts ensure consistent, professional communication.

Cons:

• Initial setup of custom rules, macros, and integrations may require some configuration time.
• The platform may be more complex for smaller businesses without dedicated customer support teams.
• Advanced features may require higher-tier pricing plans for full access.

Pricing:

• Team: $34/month
• Business: $59/month

Rating: 4.9/5 (2 reviews)

11. Kim: Customer Support HelpDesk

Kim is a all-in-one customer support platform designed for growing brands. It helps businesses handle customer inquiries seamlessly across multiple channels, including email, chat, Messenger, and Instagram. The platform integrates with Shopify and subscription services, giving customer support teams easy access to relevant orders and customer information. Kim also utilizes AI to help draft initial responses quickly and accurately, ensuring efficient and on-brand communication.

Highlight Feature: 

• Helpdesk System for Multiple Channels: Kim centralizes customer inquiries from email, chat, Messenger, and Instagram, making it easier to manage and respond to support requests in one place.
• AI-Powered Drafting: The AI feature helps draft the first response quickly and error-free, reducing the time spent on routine inquiries and improving response efficiency.
• Shopify & Subscription Integration: Kim integrates with Shopify, giving access to order details, customer profiles, and subscription information, which enhances support quality and personalization.
• On-Brand Monitoring: Kim allows you to monitor conversation quality to ensure that customer support responses stay on-brand and meet your standards.

Pros:

• AI-powered drafting feature speeds up response time and reduces errors.
• Shopify and subscription service integration make it easy to access customer and order information.
• On-brand conversation monitoring ensures consistent messaging across all support interactions.

Cons:

• It may not scale as well for larger teams or businesses with complex support needs.
• Lacks some advanced reporting and customization features available in premium helpdesk tools.

Pricing: Free to install. Additional charges may apply.

Rating: 5/5 (2 reviews)

12. Herodesk

Herodesk is a simple and affordable helpdesk and live-chat tool designed for small and mid-sized eCommerce businesses to streamline their customer support. It centralizes all support conversations in one place, making it easier to manage customer inquiries. With its seamless Shopify integration, Herodesk provides instant access to customer and order details, enhancing support efficiency. The tool also integrates with live-chat, Facebook Messenger, and Instagram to ensure you never miss a customer question.

Highlight Feature:

• Helpdesk & Live-Chat System: Herodesk allows you to manage all customer support interactions in one place, combining live-chat and traditional helpdesk functions for a more efficient support process.
• Shopify Integration: With seamless integration with Shopify, Herodesk provides instant access to customer and order details, including tracking and shipping information, to streamline the support process.
• Multichannel Integration: Herodesk supports live-chat, Facebook Messenger, and Instagram, enabling businesses to engage with customers across multiple platforms without switching between tools.

Pros:

• Simple and affordable tool for small to mid-sized eCommerce businesses.
• Shopify integration allows access to customer order details for more efficient support.
• Multichannel support with live-chat, Facebook Messenger, and Instagram makes it easier to manage customer inquiries from various sources.

Cons:

• Limited advanced features compared to more robust helpdesk systems.
• Might not be suit for larger businesses with more complex support requirements.
• Limited integrations with other third-party platforms beyond Shopify.

Pricing:

• Free
• Herodesk Plus: $15.95/month

Rating: 5/5 (1 reviews)

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• 9+ Best Shopify Live Chat Apps for Online Support
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Conclusion

The right helpdesk app can streamline communication, enhance team productivity, and improve customer satisfaction. From AI-powered solutions like Chatdesk and Re:amaze to multichannel platforms such as UVdesk and Kim, these top Shopify helpdesk apps offer a variety of features that can be tailored to your business needs. Whether you need to manage support across multiple channels, automate common tasks, or scale your support team, there's an app on this list that can help you deliver outstanding customer service. 

Selecting the appropriate tool, you can ensure that your customers receive timely, personalized assistance, leading to stronger relationships and improved sales. No matter the size of your business, integrating a Shopify helpdesk app into your workflow will save you time, reduce response rates, and ultimately help you provide an exceptional customer experience.