How to Hire A Shopify Virtual Assistant? 2024 Guide


Hire Shopify Virtual Assistant

Table Of Contents

Hiring a Shopify virtual assistant can be a game-changer for your business. But with so much to consider - finding the right candidate, setting clear expectations, and ensuring data security - the hiring process might seem a little daunting.

Here's the good news: you've come to the right place. This guide will help you through each stage, from deciding the right platform to manage your Shopify virtual assistant to building a successful working relationship.

What Exactly Is A Shopify Virtual Assistant (VA)?

A Shopify virtual assistant (or VA) is a remote worker who assists you in running your company more efficiently. Unlike freelancers specializing in one area, virtual assistants are generalists in your e-commerce activities. This makes them ideal for optimizing your daily operations.

Your requirements will determine which VA services are available to you. But one thing is sure: having a virtual assistant at your side will provide you with more time, less worry, and a more efficient company.

Ready to unlock the potential of a Shopify VA? Keep reading to find out what they can do for you.

What Does A Shopify Virtual Assistant Do?

Here's how a Shopify VA may transform your business:

  • Repetitive tasks like customer service emails and order fulfillment can steal precious time. Let a VA handle things so you can concentrate on marketing and product development.
  • Social media management, Shopify VA can help you increase your brand's visibility, write exciting product descriptions, and even optimize photos for your Shopify shop.
  • Research On-Demand: Many VAs can help you stay on top by researching you.
  • Administrative tasks: The Shopify virtual assistant you have can book appointments, arrange flights, and manage rudimentary bookkeeping.

With a Shopify VA doing these responsibilities, you'll have more time to focus on what genuinely interests you: establishing your ideal company.

How Much Does A Shopify Virtual Assistant Cost?

Like any other service, price is influenced by geographical location. Shopify VAs headquartered in the United States often charge higher rates than those in nations such as the Philippines. This reflects varying living expenses and experience levels.

The Shopify VA cost is for reference on UpWork

The Shopify VA cost is for reference on UpWork.

Also, Shopify VAs typically offer a few ways to pay:

  • Hourly rates: This is the most popular choice and is ideal for recurring activities or short-term projects. You pay for your work hours, offering more cost control and flexibility. Rates for simple work from foreign VAs may vary from $5 to $25+ per hour, while rates for experienced US-based VAs can range from $15 to $50+.
  • Fixed-Rate Contracts: This option determines project pricing. Ideal for one-time, well-defined operations.
  • Monthly Retainers: You pay a set amount for a set number of hours every month, which can range from $500 to $4,000+.

If you know about these things, you can find a VA that fits your wants and price.

When Should You Hire A Shopify Virtual Assistant?

Although they aren't full-time workers, virtual assistants (VAs) provide a reasonable means of continuing assistance with your company without incurring the extra costs of a full-time staff (and their contractor services are sometimes tax deductible).

However, you can consider the following to make sure you should hire a Shopify VA or not:

  • If you're constantly swamped with administrative tasks.
  • You're ready to invest $100 to $4,000+ per month to reclaim your time, depending on the hours, time zone, and abilities required for a reliable, dedicated VA.
  • If you're a working parent balancing your family and career, or if you're a 9-to-5 job establishing your dream company,

However, if you simply want professionals to assist you in a single subject, don't want to handle human resources, or don't have time for training, consider two extra options:

You may discover the ideal solution to free up your time and propel your organization forward by analyzing your options.

Read more:

How Do You Hire Your First Shopify Virtual Assistant?

This tutorial will bring you through the four steps of recruiting your first Shopify VA, allowing you to create a dream team that will catapult your business to success:

Step 1: Develop A Plan

Getting the most out of your virtual assistant (VA) requires clear communication. While merely telling them what you want may seem enough, putting in more effort may help ensure that jobs are handled precisely and effectively.

You may use explicit directions to guide your VA. Documenting your procedures may help you save time and hassle in the long term. Here are a few typical approaches for various situations:

  • Essential Store Management: Visual tools like Loom are excellent for capturing your screen during routine chores. Your VA may observe your Shopify shop navigation and clicks.
Loom’s website

Loom's website.

  • Complex Workflows: For multi-option procedures, use Miro, a collaborative whiteboard. You may plan situations and tell your VA what to say or do.
Miro’s website

Miro's website.

  • Checklists & Resources: Creating a Notion or Google Drive hub with checklists and quick-reference guidelines makes things easy for your VA. Establishing these tools also encourages you to plan every communication step.
Notion’s website

Notion's website.

Pro tip: You might think about writing scripts or "canned replies" for typical situations if your virtual assistant (VA) is doing customer service or social media management duties that need direct communication with individuals. This might include queries about buy progress, refund requests, or general product information.

To discover more about task management solutions, check out our virtual assistant Shopify management suggestions section in this blog.

Step 2: Select A Shopify Virtual Assistant Research Platform

Choosing the suitable VA involves strategy. We will examine trustworthy freelancer markets and Shopify virtual assistant firms, expanding your search and improving your chances of finding the right applicant.

2.1. Freelance Marketplaces

Ideal for: Entrepreneurs with particular skill or budget requirements are familiar with the onboarding process.

Here are the top marketplaces for hiring your first Shopify virtual assistant:

  • Upwork: The largest group of talent, simple payment system, suitable for people hiring a Shopify VA for the first time.
Candidates for the Shopify virtual assistant position on Upwork

Candidates for the Shopify virtual assistant position on Upwork.

  • Fiverr: Budget-friendly alternative, best suited for short, one-time activities.
Candidates for the Shopify virtual assistant offer available on Fiverr

Candidates for the Shopify virtual assistant offer available on Fiverr.

  • Online Excellent tool for finding VAs in the Philippines, generally at reasonable prices.
Candidates for the Shopify virtual assistant offer are accessible on the Online

Candidates for the Shopify virtual assistant offer are accessible on the Online

If you want to locate pre-vetted Shopify VA services, try FreeUp, which pre-screens virtual assistants and only accepts top-tier applications into its network.

FreeUp’s Website

FreeUp's Website.

However, pre-vetted services often charge more significant charges than freelancing platforms.

Consider your goals and budget while deciding between marketplaces and pre-vetted services. No matter how you choose, use the platform's tools, such as reviews and safe contact, to find the best VA for your Shopify shop.

view candidate reviews from UpWork's previous jobs

Example of the feature to view candidate reviews from UpWork's previous jobs.

2.2. Time etc

Time etc logo

Time etc

4.7 ⭐ (130+) on Trustpilot

Contact information

Location: US-Based

Languages: English.

Business Description:

Time etc, one of the top 250 outsourcing firms worldwide and a 2023 Elite Business Top 100 winner, offers quality. They have helped over 22,000 businesses realize their objectives and connected them with thousands of competent helpers.

Also, their Certified™ Great Place To Work® designation attracts and retains top workers, resulting in a pool of highly experienced assistants.

Price: Beginning at $380 per month for 10 hours.

Time etc pricing

Time etc pricing.

What exactly can a Time etc virtual assistant do for you?

  • Help with your to-do list.
  • Expenses and receipts.
  • Sales administration.
  • Website updates.
  • Schedule management.
  • Inbox management.
  • Social media management.
  • Data entry.
  • Research.
  • Format documents.
  • Write content.


  • E-Commerce.
  • Health & Wellness.
  • Marketing & Sales.
  • Medical Services.
  • Professional Coaching.
  • Real Estate.

Customer reviews:

Time etc’s customer reviews

Time etc's customer reviews.

2.3. Wing Virtual Assistant

Wing virtual assistant logo

Wing Virtual Assistant

4.6 ⭐ (129+) on Product Hunt

Chat with the Wing team

Location: US-based.

Languages: English.

Business Description:

Wing improves the virtual assistant experience with its "productized" service. This indicates they've used technology to simplify your life and streamline your VA interaction.

Wing provides several communication channels, including their platform, phone conversations, Slack, and even text messaging, enabling you to choose the best approach for you and your VA.

Price: Part-time assistant costs $699/Month, full-time assistant costs $1099/Month.

Wing Virtual Assistant’s pricing

Wing Virtual Assistant's pricing

What can a Wing Virtual Assistant do for you?

  • General Virtual Assistant.
  • Personal assistant.
  • Executive assistant.
  • Bookkeeping assistant.
  • Content moderator.


  • E-Commerce assistant.
  • Real estate assistant.
  • Web & app developers.
  • Medical scribe.
  • Healthcare assistant.

Customer reviews:

Wing Virtual Assistant’s customer reviews

Wing Virtual Assistant's customer reviews.

Step 3: Write An Excellent Job Description

Finding the ideal Shopify virtual assistant is like locating a missing puzzle piece; they complete your company image. But how can you find the best fit? A well-written job description could be your hidden weapon.

Here's how to create a description that attracts great talent:

  • Job Title: Clearly state the position (e.g., Shopify Virtual Assistant).
  • Company Overview: Briefly introduce your business and its mission.
  • Work Schedule & Pay: Outline the working hours, salary rate, and if the position is full-time, part-time, or project-based.
  • Task List: Write down exactly what your VA will be doing. Whether helping customers through Zendesk and Facebook posts or keeping track of orders in your Shopify store, be clear about what you need to do every day.
  • Skills & Experience: List the required skills (like good customer service and solving problems) and the desired skills (like experience managing social media).
  • Tools & Platforms: List the tools your VA will use, such as Facebook, Shopify, or Zendesk. Training time is saved when you already know how to use these tools.
  • Communication: Mention the ability to communicate with consumers in spoken and written English.
  • Personality Traits: For a good match, include customer service, problem-solving, and industry interest (e.g., clothes).

If you write a concise, detailed job description, your company will attract competent VAs who are a great fit.

Step 4: Conduct Interviews

Interviews online

Interviews online.

You've written a compelling job description and gathered a list of possible VAs. The next critical step is to find the ideal candidate for your team.

For example, use the pre-screening questions you created on services like Upwork to determine your top three applicants. These introductory questions should help remove unqualified candidates and save time during interviews.

Make sure your interview questions are intelligent and fit your needs. Here are some ideas to help you begin:

  • Core Expertise: "Which areas of virtual help do you excel at?".
  • Shopify Savvy: "Walk me through your Shopify experience and how you'd resolve typical platform concerns."
  • Customer Focus: "Do you know customer satisfaction metrics? How would you enhance our service?".
  • Workload Management: "Do you handle many customers, and how would you balance our workload with yours?".
  • Schedule & Availability: "Can you specify your availability and timetable to guarantee seamless workflow?".
  • Essential Skills: "What are a successful VA's essential abilities and attributes?".
  • Problem-Solving Under Pressure: Describe a technological difficulty. You approached it how? (Replace "technical challenge" with your situation.).
  • Motivation and Goals: "What are your interests outside of work? What are your long-term professional goals?". Your employees' motives indicate their devotion and development potential.

Consider recording interviews (with the candidate's permission) so you may review relevant aspects later. This will provide a more complete review and enable you to compare prospects objectively.

Remember: Interviews are two-way streets. Use this chance to convey your expectations, the corporate culture, and any questions the applicant may have. This open discussion promotes a good match for both sides.

Tips For Managing Your Shopify VA

Hiring a Shopify virtual assistant may significantly improve your Shopify store's performance. However, developing a good working relationship with your VA requires clear communication, efficient delegation, and trust.

Here are some essential points to bear in mind:

1. Safeguard Sensitive Information

Secure sensitive business information

Secure sensitive business information.

Research from the University of North Dakota showed that 87% of small organizations think they don't have any sensitive customer data, but they do. Your company not only has sensitive customer information, but it also has many other information that must be secured.

This is why Shopify's robust permissions system is critical. Resist the impulse to give your VA complete administrative access. Instead, provide particular rights based on their duties.

For example, a customer service VA may only need access to check orders and customer information, not to change product prices or shop settings.

Learn how to do it at Guide on Shopify staff permissions.

Also, enable two-factor authentication for any accounts your VA uses to access your shop. This provides extra protection by requesting a secondary login code after inputting their username and password.

Read more: How to enable 2FA  for Shopify store?

Finally, consider signed non-disclosure agreements (NDAs). While not an impenetrable wall, signed NDAs may provide additional legal protection by requiring your VA to keep your valuable business information secret.

2. Leverage Technology For Seamless Collaboration

PwC research reveals a direct correlation between digital project management tools and better performance. 77% of top-performing projects use these technologies.

Remember Wing Virtual Assistant, which we discussed above? They also offer Wink, a video recording solution for Wing assistant onboarding, briefing, and corporate training.

The Wink, a Wing assistant app

The Wink, a Wing assistant app.

In addition, here are a few project management like Asana or Trello.

Asana’s website

Asana's website.

These tools allow you to:

  • Assign tasks: Give your Shopify VA straightforward jobs, due dates, and directions.
  • Track progress: Keep an eye on your VA's work on each job to ensure everything stays on track.
  • Share files: You can easily send your VA essential documents, photos, or videos, so you won't have to keep emailing each other.
  • Boost transparency: The fact that you and your VA can both see the project's progress in real-time makes you both feel like you own it and are responsible for it.

You and your Shopify VA will operate more efficiently by using these tools to improve communication, cooperation, and productivity.


1. Is It Safe To Hire A Shopify VA Online?

Hiring a Shopify VA online can be secure, but there are several steps you can take to reduce danger. To assist you in making your decision, below is a summary of the advantages and disadvantages.

So, search for reputable sites with reputable platforms, such as Upwork or FreeUp.

You can also combine it with the information security procedures outlined in the Shopify virtual assistant management tips section above to secure the security of your e-commerce shop.

2. How Much Time Should I Invest In Training My Shopify VA?

Training your Shopify virtual assistant will take time, but the amount of time it takes depends on several things.

  • 1-3 days: A Shopify-experienced virtual assistant will be required to do in a straightforward shop.
  • 2-4 weeks: For a new Shopify VA, managing fundamental responsibilities in a simple shop.
  • 3-6 weeks: For a Shopify virtual assistant (expert or inexperienced) executing arduous duties or managing a complex shop.

By giving your VA the training they need upfront, you can make them a valuable addition to your Shopify store.

3. What Happens If My Shopify VA Doesn't Work Out?

It's a good idea to have a backup plan if your working relationship with your Shopify VA fails. You may do the following steps:

  • Identify the issue.
  • Open communication.
  • Additional training: The problem may arise from a knowledge gap. Providing more training or resources may help to bridge the skill gap.

In some cases, Shopify virtual assistants may help with many Shopify chores, but website development, design services, and sophisticated app integrations may need the specialist skillset. That's when you might hire The4 company services to develop your shopify store.

The.4 specializes in Shopify frontend solutions and has eight years of e-commerce expertise. Their customized Shopify business Builder services guarantee your business matches your brand and fits your needs.

Key Takeaways

Hiring a Shopify virtual assistant may have a revolutionary impact on your company. Outsourcing essential duties frees time to concentrate on critical projects and watch your shop grow. This tutorial has shown you how to manage the recruiting process, establish clear expectations, and use technology to ensure smooth communication.

But what if your vision goes beyond what a VA can handle?

If your ideal shop demands a great and highly converting design, but coding isn't your strong suit, try using user-friendly solutions like the EComposer Builder Page, top recommendation, drag-and-drop editor.

EComposer Builder Page

EComposer Builder Page.

For more helpful Shopify tutorials, read our blog.