12+ Best Shopify Chatbot Apps FREE & Pro in 2024

The chatbot represents a potent tool that can transform your Shopify store and skyrocket your sales. Imagine having a tireless assistant available 24/7, ready to engage with customers, answer their questions, and even close sales without you lifting a finger. Sounds like a dream, right? Well, it’s time to turn that dream into reality.

In this blog post, we’ll dive into the top 12 Shopify Chatbot apps that are not just popular but proven to be effective in boosting sales and enhancing customer satisfaction. Whether you're a small business owner looking to streamline customer service or a large enterprise aiming to scale your operations, these chatbots are tailored to meet a variety of needs. Let’s explore why you need a chatbot for your Shopify store and how the right one can transform your business.

What are Shopify Apps for Chatbot?

Shopify Apps for Chatbot are specialized applications designed to integrate seamlessly with your Shopify store, providing automated customer service, engagement, and sales support. These apps leverage artificial intelligence to interact with customers in real-time, answering queries, offering product recommendations, handling orders, and even processing payments.

Why do you need Shopify Chatbot Apps?

Shopify Chatbot Apps are essential to enhance customer service, boost engagement, and increase sales. Here's why you need them:

• 24/7 Customer Support: Chatbots provide instant, around-the-clock responses, improving customer satisfaction and reducing cart abandonment.
• Enhanced Engagement: Real-time interactions guide customers' shopping journeys, leading to higher conversion rates.
• Personalized Experience: By analyzing behavior and preferences, chatbots offer tailored product recommendations and messages.
• Efficient Order Management: Automate order tracking and returns, freeing up your team for other tasks.
• Cost-Effective: Reduce the need for a large customer service team, saving on operational costs.
• Valuable Insights: Gather data on customer interactions to make informed decisions and improve marketing strategies.
• Scalability: Easily handle increasing customer interactions as your business grows.

Incorporating a chatbot into your Shopify store ensures exceptional service, increased sales, and streamlined operations, making it a crucial asset for your e-commerce success.

Quicks comparisons of top Chatbot Apps for Shopify

Top 12 Shopify Apps for Chatbot

1. Tidio Live Chat & AI Chatbots

Tidio is an extensive customer experience platform crafted to optimize interactions for online businesses, particularly those using Shopify. It integrates essential tools like live chat, Lyro AI chatbot, ticketing, and email marketing into a unified solution, enhancing operational efficiency and customer satisfaction.

Highlight Features:

• Lyro AI Chatbot: Automates responses to common queries, improving response times and customer satisfaction.
• Sales and Support Chatbots: Ready-to-use bots drive revenue by answering customer questions and promoting products.
• Live Chat: Facilitates real-time communication to resolve issues promptly and engage in proactive sales.
• Shopify Integration: Seamlessly integrates with Shopify, enhancing functionality and ease of use for store owners.
• Ticketing System: Manages customer requests efficiently through a centralized ticketing system.
• Order History and Product Recommendations: Provides insights into customer behavior and recommends products directly within the chat interface.

Pricing:

• Free
• Customer Service: $29/month
• Flows: $29/month
• Lyro AI Chatbot: $39/month

Pros:

• Enhances customer service and sales conversions.
• Integrates seamlessly with Shopify for quick implementation.
• Offers robust AI-driven capabilities for efficient support.

Cons:

• Pricing may be a consideration depending on feature requirements.
• Initial setup and customization may require familiarization with the platform.

Rating: 4.7/5 (1,877 reviews)

2. Chatty: Livechat Helpdesk, FAQ

Chatty offers a comprehensive chatbot solution tailored for Shopify stores. It integrates seamlessly with Shopify platforms to provide automated customer support and enhance user engagement through its advanced features.

Highlight Features:

• Smart Chat Box: Includes FAQs, order tracking, and live chat for seamless customer interaction.
• 24/7 Automation: Ensures round-the-clock availability to handle customer queries and support requests.
• WhatsApp Support: Personalized contact options via WhatsApp improve user trust and reduce support response times.
• Order Tracking Functionality: Customers can track parcels directly within the chat interface, enhancing convenience.
• Stunning FAQ Themes: Provides visually appealing themes for FAQ popups and Help Center to improve user experience.
• Efficient FAQ Management: Simplifies FAQ management with categorized questions and intuitive navigation.
• Multiple Contact Methods: Supports 24/7 live chat via WhatsApp, phone calls, and messaging for accessible customer support.

Pricing: Free

Pros:

• Enhances user experience with comprehensive chatbot features.
• Boosts conversion rates and minimizes cart abandonment.
• Integrates seamlessly with Shopify for easy implementation.

Cons:

• Specific integrations or platform compatibility considerations.

Rating: 5/5 (1,713 reviews)

3. Willdesk: Live Chat, Helpdesk,AI Chatbot

Willdesk, developed by ChannelWill, is a comprehensive customer service platform designed to streamline operations for Shopify stores. It integrates a wide array of functionalities, including order tracking, FAQ management, help center support, email management, live chat, chatbot automation, and integration with various social media platforms like Messenger, Instagram, and WhatsApp. It also features a robust ticketing system and supports multiple stores within a single interface, making it unnecessary to install additional tracking apps. Willdesk enhances operational efficiency by integrating TrackingMore API and Dropshipman, leveraging Shopify Flow for automated workflows, and facilitating customer service interactions via its mobile app.

Highlight Features:

• Live Chat and Chatbot: Real-time customer support is provided via live chat, and automated responses are provided through chatbots.
• Order Tracking: Centralized tracking of orders across multiple channels without additional apps.
• FAQ Management: Branded self-service widget integrated with order tracking and contact forms.
• Help Center: Preset templates for efficient customer support and sales boost.
• Social Media Integration: Manages customer inquiries and emails from various social media platforms on one platform.
• Ticketing System: Centralized inbox management for handling customer queries and issues.
• Customer Index: Comprehensive customer data for targeted marketing efforts, integrated with Klaviyo, Mailchimp, Privy, and SMSBump.
• Multi-store Support: Customizable fonts, FAQs, and styles across multiple Shopify stores.

Pricing:

• Free
• Starter: $16.90/month
• Basic: $29.90/month
• Pro: $89.90/month

Pros:

• Consolidates multiple customer service functions into one platform.
• Enhances operational efficiency with integrated tools and automation.
• Supports multi-store management with customization options.

Cons:

• Pricing may vary based on feature requirements.
• Initial setup and customization might require familiarization with the platform.

Rating: 4.9/5 (744 reviews) 

4. Chatra — Live Chat & Chatbot

Chatra is an all-in-one customer communication platform designed to drive conversions through engaging conversations. By offering Live Chat, Chatbot, Cart Saver, and Shared Inbox tools, Chatra helps online stores welcome visitors, cross-sell products, and proactively assists customers stuck at checkout. With the ability to send targeted chats and provide 24/7 automated support, Chatra ensures a seamless customer experience. The platform integrates social and email channels, allowing merchants to manage all conversations from a single, intuitive interface. Whether on desktop or mobile, Chatra's versatile tools ensure merchants can provide exceptional support anytime, anywhere.

Highlight Features:

• Automated Chatbots: Utilize chatbots to handle routine tasks, saving time and improving efficiency.
• Live Chat: Communicate with customers in real-time using a single app available on desktop and mobile.
• Social Media Integration: Answer messages from Facebook, Instagram, and email through one centralized inbox.
• Visitor Tracking: To provide personalized assistance and monitor website visitors, including their location and cart contents.
• Multi-Device Support: Accessible on Windows, Mac, Android, and iOS, ensuring support is available on the go.

Pricing:

• Free
• Essential plan: $21/month
• Pro plan: $29/month

Pros:

• Comprehensive communication tools that enhance customer engagement and conversion rates.
• Centralized management of social media and email conversations.
• Automated chatbots reduce workload and improve response times.
• Real-time visitor tracking provides insights for personalized support.
• Multi-device compatibility ensures flexibility and accessibility.

Cons:

• Pricing may vary based on feature requirements and business size.
• Initial setup and integration may require some time to optimize fully.

Rating: 4.8/5 (649 reviews)

5. BestChat: Live Chat & Chatbot

BestChat is a premier AI-powered live chat and chatbot solution tailored for Shopify stores. Designed to provide round-the-clock customer support, BestChat leverages advanced AI and GPT technology to enhance sales and customer satisfaction. The platform integrates seamlessly with Shopify, offering a customizable live chat interface that ensures a smooth and efficient customer experience. Combining intelligent AI chatbots with live chat capabilities, BestChat empowers eCommerce businesses to deliver exceptional service and support.

Highlight Features:

• Seamless Chatbot to Agent Takeover: Ensures a smooth transition from chatbot to human agent for complex queries, maintaining high-quality customer service.
• Intelligent AI Chatbots: Self-learning AI chatbots that become smarter by learning about products and orders, improving the accuracy and relevance of responses.
• AI-Driven Insights: Advanced data analysis tools that provide valuable insights, supporting better decision-making for business operations.
• 24/7 AI Assistance: Automated chatbots always handle routine queries, freeing human support agents to focus on more complex issues.
• Real-Time Shopify Integration: Enhances live chat functionality and overall eCommerce efficiency by integrating directly with Shopify.

Pricing:

• Free
• Starter: $10/month
• Basic: $30/month
• Growth: $60/month

Pros:

• Provides continuous customer support with AI chatbots available 24/7.
• Improves customer experience with intelligent, self-learning AI.
• Seamless integration with Shopify enhances operational efficiency.
• Customizable chat interface aligns with brand identity.

Cons:

• Pricing may vary depending on the selected features and business needs.
• Initial setup and AI training require some time to optimize.

Rating: 4.8/5 (138 reviews)

6. LunaChat Conversion AI ChatBot

The AI chatbot is a powerful tool designed to convert visitors into paying customers through continuous 24/7 customer support. Utilizing advanced natural language processing, the chatbot intelligently answers complex queries, recommends products, and offers helpful information. It allows businesses to manage a large volume of customer interactions without human intervention, ensuring faster response times and reducing bounce rates. The chatbot is easy to set up with a plug-and-play installation, requiring no coding or technical skills. Moreover, it offers support for multiple languages, enhancing its versatility for global businesses.

Highlight Features:

• Intelligent Query Handling: Uses natural language processing to answer complex customer queries and provide accurate information.
• Product Recommendations: Suggest products that perfectly fit customer needs, enhancing the shopping experience.
• Automated Interaction Management: Handles many interactions without human intervention, ensuring efficiency and cost savings.
• 24/7 Support: Responds to customer queries anytime, improving customer satisfaction and conversion rates.
• Visual Dashboard: Tracks sales and conversions quickly with an intuitive visual dashboard.
• Conversation Tracking: View all interactions between the AI/human representative and customers.
• Easy Setup: Plug-and-play installation with no coding or technical skills required.
• Customization Options: Personalize welcome messages, widget positions, text colors, and more.
• Multilingual Support: Available in over two languages to cater to a global audience.

Pricing:

• Basic: $7.99/month
• Lite: $14.99/month
• Starter: $49/month
• Growth: $129/month

Pros:

• Enhances customer support with intelligent, 24/7 query handling.
• Reduces operational costs by automating customer service tasks.
• Increases conversion rates through personalized product recommendations.
• Easy to set up and use with a customizable interface.
• Supports multiple languages for international reach.

Cons:

• Pricing may vary based on feature requirements and business size.
• Initial customization and optimization may require some time and effort.

Rating: 4.7/5 (69 reviews)

7. QuickCEP: Live Chat&AI Chatbot

QuickCEP is a comprehensive customer engagement platform designed to enhance customer service and boost conversions and sales for e-commerce businesses. The platform features AI chatbots that provide 24/7 assistance and support, ensuring customers receive timely and accurate responses. QuickCEP's omnichannel live chat consolidates messages from various platforms such as Instagram, Messenger, Email, WhatsApp, and TikTok Shop into a single interface, streamlining communication. Additionally, QuickCEP offers real-time customer behavior tracking, allowing businesses to gain valuable insights. The integrated Customer Data Platform (CDP) enables segmentation and targeted marketing campaigns, including email and pop-up campaigns, tailored to specific audience groups.

Highlight Features:

• AI Chatbots: Enhance customer interactions with personalized experiences and 24/7 support.
• Omnichannel Live Chat: Instantly respond to messages from multiple platforms, including live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop, all from one interface.
• Easy Integration: Seamlessly integrate QuickCEP with your Shopify store in just three simple steps.
• Targeted Marketing Campaigns: Run effective email marketing and pop-up campaigns based on segmented customer data.
• Real-time Behavior Tracking: Gain deeper insights into customer behavior for more informed decision-making and personalized marketing efforts.

Pricing:

• Free
• Starter: $49/month
• Growth: $99/month
• Enterprise: $899/month

Pros:

• Streamlines customer communication across multiple channels into one platform.
• Enhances customer engagement with AI-driven personalized experiences.
• Simplifies integration with Shopify, making setup quick and easy.
• Allows for highly targeted marketing campaigns, improving campaign effectiveness.
• Provides valuable insights through real-time behavior tracking.

Cons:

• Pricing may vary based on feature requirements and business size.
• Initial setup and customization may require some time and effort.

Rating: 4.9/5 (69 reviews)

8. Zipchat AI Chatbot: GPT4 Agent

Zipchat AI Chatbot is an advanced AI-powered sales and support chatbot designed to enhance customer interactions, automate support, and boost sales for Shopify stores. This intelligent chatbot proactively engages visitors at the right moment to understand their needs, handle objections, and recommend products, thus increasing conversion rates. It can be deployed in less than five minutes, self-trains to adapt to your brand's voice and style, and supports 95 languages. The AI chatbot also functions as an empathetic support agent, automating customer service and reducing support tickets.

Highlight Features:

• Rapid Deployment: Deploy the AI chatbot in under five minutes, including AI training.
• Proactive Engagement: Engage visitors proactively and convert chats into sales.
• Product Recommendations: Recommend the right products to the right visitors to cross-sell and increase average order value (AOV).
• Order Tracking: Track orders, provide tracking links, and tailor answers to customer needs.
• Support Automation: Reduce support requests and costs by automating customer service and ticketing.

Pricing:

• Starter: $49/month
• Growth: $129/month
• Pro: $249/month
• Scale: $499/month

Pros:

• Quick and easy deployment with minimal setup time.
• Proactive engagement increases conversion rates and sales.
• Supports 95 languages, making it ideal for international stores.
• Reduces support requests, lowering customer service costs.
• Adapts to your brand voice and style, providing a personalized experience.

Cons:

• Pricing may vary depending on the required features and business size.
• Initial customization and training might require some effort.

Rating: 4.7/5 (60 reviews)

9. Rep AI: ChatGPT Sales Chatbot

Rep AI is a sophisticated sales and customer service tool designed to enhance the shopping experience and boost conversion rates for online stores. Utilizing both Behavioral AI and Generative AI powered by ChatGPT, this chatbot not only engages visitors by recommending products and answering queries but also serves as an additional sales channel and support system. With a quick setup time of 10-15 minutes, businesses can easily integrate the chatbot and customize its appearance and voice to align with their brand identity. Rep's Chatbot seamlessly integrates with popular Shopify apps like Gorgias, Klaviyo, Postscript, and Attentive, providing a unified and efficient solution for customer interaction.

Highlight Features:

• Behavioral AI: Approaches site visitors when they need help, leading to increased conversion rates (CVR).
• Conversational AI: Provides real-time service, sales assistance, and customer support, reducing the number of support tickets and increasing sales.
• Brand Intelligence: AI learns and expresses your unique brand personality during interactions, ensuring consistent on-brand communication.
• AI Training: Businesses can train the AI to enhance its knowledge and ensure it aligns with brand messaging.
• Continuous Updates: AI constantly reads and scans the product catalog and website to stay up-to-date with the latest information.
• Seamless Integration: Easily integrates with Shopify apps like Gorgias, Klaviyo, Postscript, and Attentive for a comprehensive customer service solution.

Pricing:

• Launch Plan: $29/month
• Starter plan: $99/month
• Basic Plan: $199/month
• Standard Plan: $299/month

Pros:

• Quick and easy setup with minimal downtime.
• Enhances customer engagement and boosts conversion rates.
• Customizable to fit brand identity.
• Integrates with popular Shopify apps for seamless operation.

Cons:

• Pricing may vary depending on feature requirements.
• Initial customization and AI training may require some time to perfect.

Rating: 4.7/5 (53 reviews)

10. Manifest AI Chatbot + ChatGPT

Manifest AI is a ChatGPT-powered chatbot designed to enhance your Shopify store's customer service and sales. This intelligent chatbot answers customer queries, organizes quizzes, and recommends products in a human-like tone. By providing highly personalized product recommendations, Manifest AI helps reduce cart abandonment, increase average order value (AOV), and boost overall revenue. Its multiple use cases include handling buyer objections, reducing refunds, and offering 24/7 support, all integrated seamlessly into your website's live chat functionality.

Highlight Features:

• ChatGPT-Powered AI Chatbot: Leverages ChatGPT technology to provide human-like interactions, increasing sales and reducing support tickets.
• 24/7 Customer Support: AI chatbot offers around-the-clock support via live chat, ensuring constant availability.
• LiveChat Integration: Delivers top-notch product recommendations and nudges users toward purchases through live chat.
• Multilingual Support: Respond to live chat queries in all languages, making it suitable for international customers.
• Interactive Quizzes: Generates real-time quizzes on live chat to engage customers and guide them to suitable products.

Pricing:

• Free
• Basic: $99/month

Pros:

• Human-like interactions enhance customer experience and trust.
• Increases average order value and reduces cart abandonment.
• Provides 24/7 support, ensuring customers always have assistance.
• It supports multiple languages and caters to a global audience.
• Engages customers with interactive quizzes, making the shopping experience more dynamic.

Cons:

• Initial setup and customization may require some effort.
• Pricing may vary based on features and business size.

Rating: 4.4/5 (38 reviews)

11. SmartBot: Leading AI Chatbot

SmartBot is an AI-powered chatbot and live chat solution designed to boost sales and enhance customer support for Shopify stores. Seamlessly integrated with Shopify, SmartBot leverages GPT-powered AI to provide 24/7 instant customer support, personalized product recommendations, and real-time order tracking. By automating routine inquiries and learning from your products and orders, SmartBot ensures a smooth shopping experience, frees up your team, and increases overall efficiency.

Highlight Features:

• AI Chatbots: Provide continuous 24/7 customer support, learning and adapting to your products to offer accurate and helpful responses.
• Native Shopify Integration: SmartBot is built and integrated natively for Shopify, ensuring seamless operation and compatibility.
• AI Chat Invitations: Engage more customers and drive conversions with proactive AI-powered chat invitations.
• Personalized Recommendations: Boost sales with AI-driven product recommendations tailored to each customer's preferences and browsing history.
• Order Tracking: Offer real-time order tracking directly within the chat, enhancing customer satisfaction and reducing support tickets.
• Advanced AI Live Chat: Leverage advanced AI and GPT chat for high-quality customer interactions and support.

Pricing:

• Free
• Basic: $30/month
• Standard: $60/month

Pros:

• Seamless integration with Shopify.
• AI-powered features enhance customer support and sales.
• 24/7 availability improves customer satisfaction and reduces response times.
• Personalized product recommendations increase conversion rates.
• Real-time order tracking within the chat interface.

Cons:

• Pricing may vary depending on the required features and business size.
• Initial setup and customization require some effort.

Rating: 4.4/5 (31 reviews)

12. Chatbot & Live Chat | Algomo

Algomo introduces a new era of AI Agents that surpass traditional chatbots, leveraging advanced ChatGPT technology to handle repetitive customer queries. This allows merchants to concentrate on converting visitors into buyers through an integrated live chat function. Algomo's AI Agents come equipped with multilingual capabilities, enabling international scaling and automatic translation for live chat. These AI Agents can autonomously make decisions, select appropriate tools, recommend products, and update customers on their order status. With a quick setup time of under a minute and no coding required, Algomo ensures a seamless and efficient integration with Shopify stores.

Highlight Features:

• AI-Driven Query Resolution: Uses ChatGPT technology to quickly solve common customer queries, improving response times and customer satisfaction.
• Enhanced AI Intelligence: Merchants can upload support documents or specify FAQs to make the AI more intelligent and accurate in its responses.
• Urgent Query Detection: This feature automatically detects urgent queries, facilitating a seamless handover to live chat agents and ensuring timely follow-ups on leads.
• Quick Setup: Add the Algomo widget to a Shopify store in under a minute without coding, ensuring a hassle-free integration.
• Instant Product Search and Order Tracking: This service provides real-time product search and order tracking capabilities, streamlining customers' shopping experience.

Pricing:

• Starter: $9/month
• Pro: $49/month
• Scale: $499/month

Pros:

• Advanced AI Agents offer superior decision-making and customer interaction capabilities.
• Multilingual support and automatic translation enable international scalability.
• Fast and straightforward setup with no coding necessary.
• Seamless integration with Shopify enhances overall eCommerce operations.

Cons:

• Pricing may vary based on the feature set and business needs.
• The initial setup and customization of AI agents require some time to optimize.

Rating: 4.8/5 (18 reviews)

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How to choose a Chatbot app for your store

Choosing the right chatbot app for your Shopify store is crucial for enhancing customer engagement, increasing sales, and providing seamless support. Here are some essential functions and considerations to help you select the best chatbot app for your needs:

• Determine Your Business Needs: Before selecting a chatbot app, identify your business's specific needs. Do you need a chatbot primarily for customer support, sales, or both? Gaining clarity on your requirements is key to narrowing down the options.
• Natural Language Processing (NLP): Ensure the chatbot can understand and address customer queries in a natural and accurate manner.
• Learning and Adaptation: Look for chatbots that can learn from interactions and improve over time, offering more personalized responses.
• 24/7 Customer Support: Choose a chatbot that provides 24/7 support to handle customer inquiries outside of business hours, reducing response time and improving customer satisfaction.
• Sales and Marketing Integration: Select a chatbot that can suggest products based on the preferences and browsing history of customers, which can increase average order value (AOV) and conversion rates.
• Omnichannel Support: Ensure the chatbot can integrate with various channels, such as website live chat, social media platforms (Facebook, Instagram, WhatsApp), and email, to manage all customer interactions from one place.
• Order Tracking and Management: A chatbot that provides instant order tracking and updates can enhance customers' post-purchase experience and reduce support queries.
• Customization and Branding: Choose a chatbot that allows you to customize its appearance and responses to align with your brand’s voice and style, creating a consistent customer experience.
• Interactive Features: Look for chatbots that can engage customers with interactive content like quizzes and surveys to collect valuable insights and enhance the user experience.
• User-Friendly Interface: Choose a chatbot that is easy to set up and manage without requiring extensive technical skills. This will empower your team to concentrate on customer engagement rather than technical issues.
• Pricing and ROI: Cost-Effectiveness: Consider the pricing structure and ensure it aligns with your budget. Assess the return on investment (ROI) by assessing the chatbot’s potential to boost sales, improve customer satisfaction, and reduce operational costs.

Conclusion

Choosing the right chatbot app for your Shopify store is a strategic choice that can greatly improve customer engagement, streamline operations, and boost sales. You can select a chatbot that aligns with your business objectives and customer service needs by evaluating key functionalities such as AI capabilities, 24/7 customer support, omnichannel integration, and customization options.

Investing in a reliable chatbot app translates into improved operational efficiency, enhanced customer relationships, and a competitive edge in the e-commerce landscape. By leveraging advanced AI technologies and seamless integration capabilities, you can create a seamless shopping experience that propels long-term growth and success for your online store.