10+ Best Shopify CRM Apps To Efficiently Manage Customer

Ever feel like you're drowning in customer data from your Shopify store? Shopify CRM apps can be your lifesaver! Here are the Top 10 Shopify CRM apps to help you overcome these challenges. Let’s discover with Ecomposer!

What is a CRM App?

A CRM app helps businesses manage their interactions with current and potential customers. It tracks customer data, such as contact information, purchase history, and communication preferences. 

It also helps your team collaborate more effectively by sharing customer insights and ensuring everyone is on the same page.

Related post: How to Build and Maintain Relationships?

Quick Comparisons of Top Shopify CRM Apps

Top 10 Shopify CRM Apps

1. Reamaze Live Chat Helpdesk CRM

Reamaze is an AI-powered CRM app to help businesses grow and retain happier customers. Reamaze can convert shoppers into repeat buyers with its AI chatbots and AI-powered live chat optimized for sales.

Key Features

• Unified Helpdesk Inbox: Reamaze unifies email, social, SMS, and voice conversations for all stores in a single inbox, making it easier to manage customer interactions.
• Shopify Integration: Users can manage, modify, and create Shopify orders directly within customer support and chats.
• AI-Powered Responses: The app uses AI to create replies, write FAQ articles, build chatbots, and summarize conversations.
• Automation: Automate everyday tasks and patterns with data and rules to save time and improve efficiency.
• Customer Engagement Tools: To maintain customer engagement, Reamaze provides tools such as satisfaction surveys, status pages, and push notifications.
• Real-Time Messaging: The app provides real-time messaging capabilities to enhance customer support.

Pros & Cons

Price

• Basic: $29/month
• Pro: $49/month
• Plus: $69/month
• Custom: $899/month

Rating

4.4/5 (254 reviews)

2. Customer Accounts Concierge

The All-in-One Customer Portal is an app that transforms your client's account page into a multi-functional customer dashboard. This app is particularly beneficial for B2B and wholesale stores, as it has many plugins and partner app integrations to enhance customer experience.

Key Features

• Loyalty and Rewards Program: The portal includes loyalty programs, loyalty points, rewards programs, and referral programs to boost customer retention.
• Custom Registration Form: Users can create custom registration forms with email verification, account approval, and custom fields.
• Wishlist Integration: The wishlist feature includes back-in-stock reminders integrated into the customer portal.
• Social Login: Customers can log in using social platforms like Facebook, Google, Twitter, Amazon, LinkedIn, and Apple.
• CRM Integrations: The app offers 26+ integrations with CRM tools for rewards, subscriptions, and order management.
• Flexible Plugin System: Users can select and pay only for the plugins they need, allowing for a customized experience.

Pros & Cons

Price

• Free
• 5,000 customers: $5/month
• 20,000 customers: $15/month
• 100,000 customers: $25/month

Rating

5/5 (228 reviews)

3. Ako Loyalty Retargeting CRM

Ako Marketing is an all-in-one app to boost customer repeat purchases and conversions through a Loyalty Retargeting Program. This app helps businesses grow by increasing customer retention with VIP Tiers and various ways to earn points.

Key Features

• Ako Loyalty Program: The program boosts customer retention with VIP Tiers, referrals, and reviews. It allows customers to earn points through various activities like signups and birthdays.
• Seamless Points Redemption: The app speeds up the checkout process effortlessly, and no manual codes are needed for point redemption.
• 1-Click Social Login: This feature increases customer acquisition and converts visitors by allowing easy login through social platforms.
• Instagram Automation: The automation feature boosts sales by delivering shoppable messages to customers when they comment on Instagram.
• CRM Insights: The dashboard provides deeper insights, helping businesses optimize Google, Instagram, and Facebook retargeting conversions.
• Program Types: The app supports affiliate programs, custom programs, memberships, referrals, reward programs, and VIP tiers.
• Rewards Options: Users can offer commissions, custom rewards, discounts, free products, free shipping, membership perks, points, and store credit.
• Targeting: The app uses AI targeting, audience segments, custom audiences, lookalike audiences, and retargeting to reach potential customers.
• Campaign Management: AI optimization and automated campaigns across social media and video ads improve campaign efficiency.
• Performance Analytics: The app tracks ad spend, conversion rates, impression counts, and ROI and provides performance tracking through dashboards and UTM attribution.

Pros & Cons

Price

• Free
• Gold: $19/month
• Platinum: $49/month
• Advanced: $99/month

Rating

4.8/5 (184 reviews)

4. CRM PLUS on LINE

This app integrates your Official LINE Account with Shopify to automate various LINE messages using customer data. This app suits businesses looking to leverage LINE for customer engagement and communication.

Key Features

• LINE Integration Blocks: The app adds LINE integration blocks to the Shopify order status page and My Page, enhancing customer interaction.
• Shopify Customer Tags: Users can utilize Shopify customer tags to send targeted messages on LINE.
• Automated Messages: The app automates abandoned checkout messages, restock notifications, and other communications on LINE.
• Rich Menus: Users can deliver tabbed or dedicated rich menus to specific customers.
• Shopify Flow Integration: The app offers more flexible delivery automation through integration with Shopify Flow.
• Social Login: The app supports LINE Login for social logins, which is available only for Shopify Plus users.
• Initial Setup Support: The app provides free initial setup support to help users get started.

Pros & Cons

Price

• Free
• Entry: $10/month
• Growth: $30/month
• Advanced: $200/month

Rating

5/5 (35 reviews)

5. Easy Accounts: Premium CRM

EasyAccounts is a fully featured customer accounts app that elevates how your customers interact with your business. By providing a personal dashboard, EasyAccounts enhances customer relationships and offers a better experience in your store.

Key Features

• Engaging Customer Accounts: The app elevates the appearance of customer accounts with a multi-page dashboard that matches your store's style.
• Integrated Tools: EasyAccounts offers various tools to improve customer experience, including promotions, store credits, and wishlist management.
• Returns and Exchange Center: Users can manage and complete returns or exchanges directly through the app.
• Store Credits: The app allows you to manually issue store credits or offer them in exchange for returns.
• Powerful Promotions: EasyAccounts integrates a customer rewards program to boost sales and retention.
• Order History: Customers have convenient access to their order history via their dashboard.

Pros & Cons

Price

• Basic: $14.99/month
• Standard: $29.99/month
• Business: $99.99/month
• Enterprise: $299.99/month

Rating

4.6/5 (24 reviews)

6. Endear CRM and Clienteling

Endear is a comprehensive retail CRM and clienteling platform that enhances customer relationships. Endear empowers retailers to engage customers effectively and increase loyalty with its integrated features, 

Key Features

• Integrated CRM: Endear provides a powerful retail-first CRM where all customer data is centralized, allowing retailers to manage relationships more efficiently.
• Personalized Campaigns: Users can build and automate text and email campaigns using pre-built templates, enhancing customer engagement and retention.
• Endear Stories: This feature enables retailers to curate and share personalized product collections, driving clicks and conversions directly from custom lookbooks.
• Live Chat: Built-in live chat functionality allows retailers to engage with online shoppers instantly, fostering loyalty and boosting average cart size.
• Performance Insights: Track how outreach efforts translate into sales with built-in insights and reporting, optimizing marketing strategies effectively.
• Onboarding and Support: Endear offers comprehensive onboarding, training, and dedicated support resources to ensure users maximize the platform's potential.

Pros & Cons

Price

• Starter: $60/month
• Growth: $160/month
• Pro: $300/month

Rating

4.5/5 (22 reviews)

7. NoteDesk ‑ Tasks, Notes & CRM

NoteDesk is a robust project management tool designed specifically for Shopify businesses. It provides various features for managing tasks, projects, and notes in one centralized platform.

Key Features

• Task and To-Do Management: NoteDesk allows users to create and manage tasks and to-dos directly related to their Shopify store operations.
• Deadlines and Reminders: Users can set deadlines for tasks and create reminders to stay on top of essential activities.
• Team Collaboration: The app supports team collaboration by enabling task assignments to team members and facilitating efficient project management.
• Centralized Notes: Users can keep important notes and information centralized within NoteDesk, ensuring easy access and organization.
• Customizable Workflows: Flexible workflows cater to various business needs, including tracking refunds/returns, maintaining internal wikis, and managing custom or handmade orders.
• CRM Integration: NoteDesk offers CRM functionalities to track customer interactions and manage relationships effectively.

Pros & Cons

Price

• Free
• Solo: $7.99/month
• Team: $14.99/month

Rating

4.8/5 (13 reviews)

8. Replydesk Helpdesk and CRM

ReplyDesk is the ultimate eCommerce helpdesk solution for customer support across multiple channels for eCommerce sellers. It integrates with major marketplaces and social media platforms to manage customer interactions more efficiently.

Key Features

• AI Powered Support: ReplyDesk utilizes built-in GPT features to compose emails and respond to messages swiftly, enhancing response times.
• Multichannel Integration: The platform supports integration with over 12 major marketplaces and social media platforms, allowing sellers to manage customer interactions from a single interface.
• Team Onboarding: Users can onboard their teams effectively with features like notes, mentions, and statistics, optimizing support workflow and performance tracking.

Pros & Cons

Price

• Free
• Professional: $39/month
• Growth: $199/month

Rating

5/5 (3 reviews)

9. Skylio ‑ CRM Connector

Skylio - CRM Connector offers seamless synchronization of order data across Zoho CRM, Zoho Books, Zoho Inventory, and Salesforce CRM, which can reduce manual data entry errors for your business.

Key Features

• Realtime Data Synchronization: Skylio ensures real-time synchronization of order data with connected CRM and Inventory apps.
• Custom Field Mapping: Users can customize field mappings between Skylio and connected CRM or Inventory apps, ensuring flexibility in data management.
• Notification Alerts: Receive daily notifications of synchronization reports, keeping users informed about data updates.
• Manual Sync Capability: The app allows manual synchronization for immediate data updates and adjustments.

Pros & Cons

Price

• Plus: $9.99/month
• Pro: $14.99/month
• Advanced: $19.99/month
• Unlimited: $24.99/month

Rating

5/5 (1 reviews)

10. 3Dsellers ‑ CRM & Helpdesk

3Dsellers Helpdesk aims to be your one-stop shop for managing all your ecommerce customer support needs. They offer a centralized platform that integrates with various ecommerce platforms and boasts a suite of tools to streamline your workflow.

Key Features

• Centralized Helpdesk: It manages all eCommerce customer support channels in one place, optimizing efficiency.
• Email Templates: These speed up responses by using pre-made message templates.
• Auto Responder: It automates workflow by responding to inquiries automatically.
• Auto Messages: These keep customers engaged with automated communication.
• Automated Feedback Reminders and Alerts: It prompt customers for reviews to maintain positive feedback.

Pros & Cons

Price

• Essential: $25/month
• Professional: $39/month
• Growth: $199/month

Rating

5/5 (1 reviews)

3 Key Features to Look For A Shopify CRM App

Unify Your Customer Data

A good Shopify CRM app centralizes customer information such as purchase history, contact details, and preferences – into one platform. This gives you a complete picture of each customer, making it easier to personalize their experience.

Automate Repetitive Tasks

Shopify CRMs can automate many time-consuming tasks, such as sending follow-up emails, creating invoices, and scheduling appointments. This will free you up to focus on more strategic tasks.

Collect and Analyze Customer Data

A powerful CRM should collect data from customer interactions and sales. You can analyze this information to recognize trends and understand your customers better.

Related post: 9 Best Shopify Inbox Apps 

FAQs

What is CMS vs CRM?

Is Shopify a CRM or CMS?

Shopify is primarily considered an e-commerce platform rather than a pure CRM (Customer Relationship Management) or CMS (Content Management System).

Do you need a CRM with Shopify?

Shopify doesn't have built-in CRM features like dedicated customer relationship management software. However, Shopify integrates with many CRM options that allow you to leverage both platforms for a more powerful experience.

Conclusion

A Shopify CRM app can centralize customer data and improve your business operations.

Now that you're equipped to manage customer relationships like a pro, it's time to focus on building those relationships further.