Top 13 Shopify Customer Service Apps to Increase Satisfaction

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Sep 17, 2024

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Top 12 Shopify Customer Service Apps to Increase Satisfaction

The right customer service app significantly enhances communication and helps you to resolve customer issues more efficiently while improving overall satisfaction. A list of the top 12 Shopify customer service apps helps you identify the most effective tools available. Features ensure that you can consistently deliver your customers the highest level of support.

Quick Comparisons of Top Shopify Customer Service Apps

#	App Name	Vendor	Price	Free version	Rating	Get App!
1	Smile: Loyalty & Rewards	Smile.io	Starter: $49/m Growth: $199/m Plus: $999/m	Yes	4.9/5 of 6,278 votes	Get app!
2	Tidio Live Chat & AI Chatbots	TIDIO LLC	Customer Service: $29/m Flows: $29/m AI Chatbot: $39/m	Yes	4.7/5 of 1,891 votes	Get app!
3	Willdesk: Live Chat&AI Chatbot	Channelwill	Starter: $16.90/m Basic: $29.90/m Pro: $89.90/m	Yes	4.9/5 of 760 votes	Get app!
4	Chatway ‑ Live Chat Support	Premio	Pro: $9/m	Yes	5/5 of 271 votes	Get app!
5	Reamaze Live Chat Helpdesk CRM	Reamaze	Basic: $29/m Pro: $49/m Plus: $69/m Custom: $899/m	No	4.4/5 of 258 votes	Get app!
6	Richpanel: AI Customer Service	Richpanel Inc	Incubator: $9/m Pro: $60/m Pro max: $120/m	No	4.8/5 of 142 votes	Get app!
7	QuickCEP: Live Chat&AI Chatbot	QuickCEP	Starter: $49/m Growth: $99/m Enterprise: $899/m	Yes	4.9/5 of 78 votes	Get app!
8	Zipchat AI Chatbot: GPT4 Agent	ZIPCHAT INC	Starter: $$49/m Growth: $129/m Pro: $249/m Scale: $499/m	No	4.7/5 of 61 votes	Get app!
9	Channel AI Live Chat Inbox CRM	Channel Corp.	Early Stage: $36/m Growth: $96/m	Yes	4.6/5 of 59 votes	Get app!
10	SmartBot: Leading AI Chatbot	BestChat	Basic: $30/m Standard: $60/m Pro: $300/m	Yes	4.5/5 of 51 votes	Get app!
11	Desku ‑ AI Customer Service	Desku Inc.	Startup: $29/m Team: $59/m Business: $89/m	Yes	4.9/5 of 9 votes	Get app!
12	Skyla ChatGPT Customer Service	Skyla	Plus: $49/m Pro: $89/m	Yes	5/5 of 5 votes	Get app!

Best 12 Shopify Apps For Customer Service

1. Smile: Loyalty & Rewards

Smile.io is a powerful customer service solution that helps businesses transform first-time customers into repeat buyers. Online stores can create and manage rewards programs without the need for coding.

Key Features

Quick Setup: Businesses can set up a loyalty program in just minutes without needing any technical expertise.
Easy Integration: The app integrates smoothly with tools like Klaviyo, Gorgias, and over 25 others.
Reward System: Customers can earn points for every purchase, social media activity, and referral, encouraging repeat business.
Performance Comparison: Smile.io lets you compare your loyalty program’s performance with similar stores, allowing for continuous optimization.

Pros & Cons

Pros	Cons
Effortless Management: The intuitive design makes managing and adjusting loyalty programs easy. Expert Guidance: The support team provides valuable insights and solutions for optimizing loyalty strategies. Customer Engagement: Rewarding social actions and referrals enhances customer interaction and brand loyalty.	Slow Support: Customer support response time can be slow in high demand. Refund Challenges: Users face difficulties in obtaining refunds after upgrading to more expensive plans.

Price

Free
Starter: $49/month
Growth: $199/month
Plus: $999/month

Rating

4.9/5 of 6,278 reviews

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2. Tidio Live Chat & AI Chatbots

Tidio helps online stores deliver excellent customer service and convert passive visitors into active buyers. A comprehensive suite of tools simplifies customer communication for your team.

Key Features

Live Chat: Tidio allows you to communicate with visitors in real-time, enabling you to quickly resolve issues and drive sales.
Lyro AI Chatbot: The AI bot automatically addresses common customer queries, freeing up time for your team.
Shopify Integration: Adding Tidio to your Shopify store is effortless, requiring just a single click to install.
Order Management: You can preview carts, review order histories, and recommend products directly within the chat.
Ticketing System: Tidio’s ticketing system helps you manage and resolve customer inquiries efficiently.

Pros & Cons

Pros	Cons
Improved Efficiency: The AI chatbot and ticketing system streamline customer service tasks, reducing response times. User-Friendly Integration: The simple integration process with Shopify makes Tidio accessible and easy to set up. Proactive Support: Real-time communication through live chat allows for proactive problem-solving and sales opportunities.	Limited Conversations: The app counts every bot interaction as a conversation, leading to quick depletion of limits, making it inefficient for high-volume users. Technical Issues: Users report potential technical issues, including problems with order tracking and the Lyro AI providing inaccurate information.

Price

Free
Customer Service: $29/month
Flows: $29/month
AI Chatbot: $39/month

Rating

4.7/5 of 1,891 reviews

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3. Willdesk: Live Chat&AI Chatbot

Willdesk by ChannelWill is an all-in-one support and marketing platform designed to transform customer service into a profit center. The platform is particularly powerful for businesses looking to consolidate their customer service tools into a single and efficient solution.

Key Features

Branded Self-service Widget: Businesses can enhance their customer experience by integrating order tracking, FAQs, and contact forms into a branded self-service widget.
Live Chat Integration: Store owners can increase sales and boost efficiency by utilizing live chat and a preset help center.
Unified Inbox Management: Willdesk streamlines communication by managing tickets from multiple social media platforms and email in a single platform.
Customer Data Integration: Marketers can leverage customer data integration with tools like Klaviyo, Mailchimp, Privy, and SMSBump for targeted campaigns.
Multi-store Support: The platform offers multi-store integration, allowing users to customize fonts, FAQs, and styles to match their brand.

Pros & Cons

Pros

Cons

Sales Boost and Efficiency: The live chat and preset help center increase sales opportunities and improve customer support efficiency by enabling prompt responses to inquiries.
Time-Saving Management: Managing all customer interactions in one platform streamlines operations, saving time for support teams and reducing the workload.
Consistent Branding: The customizable multi-store integration maintains a consistent brand identity across various storefronts.

Potential Overlap: Businesses with simpler needs might experience unnecessary complexity due to the platform’s extensive features.
Cost Considerations: For those with basic requirements, Willdesk may be seen as an expensive solution if not fully utilized.

Price

Free
Starter: $16.90/month
Basic: $29.90/month
Pro: $89.90/month

Rating

4.9/5 of 760 reviews

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4. Chatway ‑ Live Chat Support

Chatway is a live chat and helpdesk app that enhances customer service through real-time chat support. E-commerce businesses engage with visitors using a live chat inbox widget. Features such as canned responses and mobile accessibility, Chatway aims to streamline customer interactions and provide exceptional support.

Key Features

Real-time chat support: Chatway enables businesses to engage with customers through a live chat inbox, offering immediate assistance.
Canned responses: The app supports saved replies and FAQs, improving efficiency in handling common queries.
Mobile apps: Chatway is available on iOS and Android, allowing users to provide support from anywhere.
File sharing: Users can share files over chat, facilitating better communication and support.
Conversation history: The app keeps a record of helpdesk conversations, providing a complete view of customer interactions.
Agent management: Businesses can assign chat agents to specific customer service conversations to manage support more effectively.

Pros & Cons

Pros

Cons

Efficient customer engagement: Chatway’s real-time chat support allows businesses to address customer needs and improve satisfaction quickly.
Streamlined support: Canned responses and saved replies help in delivering consistent and fast customer support.
Mobile accessibility: The iOS and Android apps provide flexibility to support customers from any location, enhancing service availability.
Comprehensive support: File sharing and conversation history features help in providing thorough and informed customer support.
Effective team management: The ability to assign chat agents ensures that the appropriate personnel handles customer service conversations.

Mobile app limitations: The mobile version may require additional advanced features compared to the desktop version.

Price

Free
Pro: $9/month

Rating

5/5 of 271 reviews

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5. Reamaze Live Chat Helpdesk CRM

Reamaze is an AI-powered customer support platform designed to enhance business growth and customer retention. Communication centralizes from various channels and leverages automation to boost efficiency and support.

Key Features

Unified inbox: Reamaze consolidates email, social, SMS, and voice conversations into a single inbox, providing a comprehensive view of customer interactions.
Order management: Users can manage, modify, and create Shopify orders directly from the customer support interface and chat conversations.
AI-powered tools: The platform uses AI to generate replies, create FAQ articles, build chatbots, and summarize interactions, enhancing response efficiency.
Automation: Reamaze automates common tasks and patterns based on data and rules, saving time and reducing manual effort.
Engagement tools: The platform includes satisfaction surveys, status pages, and push notifications.

Pros & Cons

Pros

Cons

Centralized communication: Reamaze’s unified inbox simplifies managing conversations from multiple channels, improving response efficiency.
Streamlined order handling: Direct order management within the support interface enhances user convenience.
Enhanced efficiency: AI tools help generate responses and content quickly, reducing response times and workload.
Automated processes: Automating repetitive tasks saves time and minimizes manual intervention, increasing operational efficiency.
Customer engagement: Tools like satisfaction surveys and push notifications help maintain customer engagement and satisfaction.

Complex setup: The initial configuration and integration of multiple channels might be complex for some users.
AI limitations: AI-generated replies and content may require manual review to ensure accuracy and appropriateness.

Price

Basic: $29/month
Pro: $49/month
Plus: $69/month
Custom: $899/month

Rating

4.4/5 of 258 reviews

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6. Richpanel: AI Customer Service

Richpanel automates customer service without sacrificing quality. The platform enhances support team efficiency by integrating AI and self-service features. Management across various channels and tools can boost agent productivity and customer satisfaction.

Key Features

Channel Management: Richpanel consolidates communication from email, chat, Facebook DM, Instagram, and phone into a single inbox.
Self-Service Portal: The platform offers a 24x7 self-service portal, allowing customers to resolve issues independently.
AI Assistance: Richpanel’s AI helps agents draft high-quality replies and suggests actions to increase response speed.
Integration: Users can access data from their favorite apps directly within the Richpanel inbox.
Analytics: The platform provides actionable insights from support data to help measure and improve service quality.

Pros & Cons

Pros

Cons

Unified Inbox: Richpanel’s single inbox simplifies managing communications from multiple channels, enhancing workflow efficiency.
24x7 Self-Service: The self-service portal empowers customers to resolve issues anytime, reducing the workload on support teams.
AI Support: AI tools assist in drafting replies and suggesting actions, improving agent productivity and response quality.
App Integration: Direct access to data from various apps within the inbox streamlines operations and improves information accessibility.
Insightful Analytics: Actionable insights from support data help identify areas for improvement and optimize service quality.

Potential Costs: The advanced features and integrations could be more expensive, which may be a consideration for smaller businesses.

Price

Incubator: $9/month
Pro: $60/month
Pro max: $120/month

Rating

4.8/5 of 142 reviews

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7. QuickCEP: Live Chat&AI Chatbot

QuickCEP is a comprehensive customer engagement platform that enhances e-commerce businesses' customer service and boosts conversions. It combines AI chatbots, omnichannel live chat, and marketing automation to provide a smooth customer experience.

Key Features

Omnichannel Live Chat: Users manage messages from live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop within a single platform.
AI Chatbots: The system provides 24/7 support through AI-driven chatbots that engage with customers and offer personalized responses.
Easy Integration: Shopify store owners can integrate QuickCEP in just three steps, simplifying the setup process.
Targeted Marketing: Businesses can run focused email marketing and pop-up campaigns using segmented data from the customer data platform (CDP).
Real-Time Tracking: The platform monitors customer behavior in real-time, offering insights for tailored engagement strategies.

Pros & Cons

Pros

Cons

Unified Communication: Single interface simplifies customer support management.
24/7 Customer Support: AI chatbots ensure continuous customer assistance, reducing response time and improving customer satisfaction.
Quick Setup: The straightforward Shopify integration process allows for a fast and hassle-free setup.
Data-Driven Marketing: The ability to segment data and run targeted campaigns enhances marketing effectiveness and can lead to increased sales.
Behavior Insights: Real-time tracking can make informed decisions and tailor engagement strategies.

AI Limitations: While AI chatbots are helpful, they may struggle with complex queries, necessitating human intervention.

Price

Free
Starter: $49/month
Growth: $99/month
Enterprise: $899/month

Rating

4.9/5 of 78 reviews

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8. Zipchat AI Chatbot: GPT4 Agent

The AI Chatbot makes it easy to enhance your online sales and customer support. It engages with visitors in real time and handles common queries. This chatbot helps reduce cart abandonment and streamline customer interactions. It is available in over 95 languages.

Key Features

Quick Deployment: Users can deploy the AI Chatbot in less than 5 minutes, including training.
Proactive Engagement: The chatbot engages visitors at optimal moments to convert chats into sales.
Product Recommendations: It suggests the right products to visitors for effective cross-selling and upselling.
Order Tracking: The AI provides order tracking links and updates to improve customer experience.
Automated Support: The chatbot handles support tickets, reducing the volume of support requests.

Pros & Cons

Pros

Cons

Fast Setup: The AI Chatbot deploys quickly, allowing businesses to start benefiting from its features almost immediately.
Increased Conversions: Proactive engagement and personalized recommendations help boost sales and improve conversion rates.
Enhanced Customer Experience: Order tracking and automated support create a smoother customer experience.
Cost Efficiency: Automation of customer support reduces the need for extensive human resources, cutting down operational costs.
Multilingual Support: The chatbot communicates in over 95 languages, broadening its usability for a global audience.

Initial Training Needs: Despite quick deployment, some initial training might be required to optimize the chatbot’s effectiveness fully.
Limited Handling of Complex Queries: The AI may struggle with highly complex or nuanced customer queries, necessitating human intervention.

Price

Starter: $49/month
Growth: $129/month
Pro: $249/month
Scale: $499/month

Rating

4.7/5 of 61 reviews

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9. Channel AI Live Chat Inbox CRM

Channel Talk is an all-in-one communication platform that simplifies business customer support and marketing. By combining customer service capabilities into one tool, Channel Talk helps businesses reduce their tech stack while increasing customer engagement.

Key Features

Unlimited Live Chat & Team Chat: Channel Talk provides unlimited live chat and team chat capabilities, allowing for effective customer support and internal communication.
AI Agent ALF: The AI agent handles repetitive inquiries and engages with customers to drive conversions, reducing the load on your support team.
Team Messenger: This feature enables seamless communication among team members, regardless of location, enhancing collaboration.
Customer Relationship Management (CRM): Channel Talk’s CRM functionality helps identify customers and capture leads, streamlining the customer relationship process.
Marketing & Chatbots: The platform supports unlimited chatbot messages and offers customization and automation options, making marketing efforts more efficient.

Pros & Cons

Pros	Cons
Efficiency: The integration of live chat, AI, and team messaging in one platform simplifies operations and reduces costs. Customer Engagement: The AI agent effectively engages customers, improving conversion rates and customer satisfaction. Team Collaboration: The team messenger fosters better communication among team members, leading to improved productivity.	High Costs for Multiple Stores: The app charges can be high cost for users managing multiple stores. Customization Limits: While customization options are available, they might not meet the needs of businesses with highly specific requirements.

Price

Free
Early Stage: $36/month
Growth: $96/month

Rating

4.6/5 of 59 reviews

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10. SmartBot: Leading AI Chatbot

SmartBot is an AI-powered chatbot and live chat solution that can enhance customer support and sales for Shopify stores. The AI chatbot learns from your products and orders to automate routine inquiries, which can drive potential conversions in the future.

Key Features

AI-Powered Support: The chatbot learns your products and adapts to provide accurate customer support.
Live Chat Integration: Engage customers in real-time with AI-driven chat invitations and personalized recommendations.
Sales Enhancement: Boost conversions with AI recommendations and seamless order tracking.
Multilingual Support: Communicate with customers globally in multiple languages including English, French, German, and more.
Shopify Integration: Enjoy a solution built specifically for Shopify, ensuring smooth integration and operation.
AI Integration: ChatGPT, GPT-4, and Gemini provide SmartBot with the latest updates to deliver more accurate and context-aware responses.

Pros & Cons

Pros	Cons
Automated Support: The AI chatbot handles all routine inquiries. Increased Sales: Personalized product recommendations help drive higher conversion rates. Global Reach: Multilingual capabilities allow you to serve a diverse customer base.	Customization Limitations: Users may find limited options for tailoring the chatbot’s behavior and responses. Limited Training Options: The AI bot's training features are too basic, limiting its usefulness to simple tasks like order tracking.

Price

Free
Basic: $30/month
Standard: $60/month
Pro: $300/month

Rating

4.5/5 of 51 reviews

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11. Desku ‑ AI Customer Service

Desku is a customer service platform tailored for online stores aiming to enhance customer experience and drive sales. It centralizes multiple features to operatel efficiently.

Key Features

Omnichannel Support: Desku unifies email, chat, Instagram, Facebook, and more into a single inbox, simplifying communication management.
Order Management: The platform allows users to edit, refund, duplicate, and cancel orders directly within Desku, streamlining the process.
Quick Responses: AI-powered ticket management resolves customer inquiries instantly, ensuring fast and accurate responses.
AI CoPilot: It supports teams in having all customer details at their fingertips, improving efficiency and quality of service.
24/7 AI Support: Desku offers around-the-clock support by answering frequently asked questions through a help center and AI-powered chat.

Pros & Cons

Pros

Cons

Streamlined Communication: Desku’s unified inbox improves efficiency by consolidating various communication channels into one place.
Enhanced Order Management: Direct order handling within the platform reduces the need for multiple tools and speeds up operations.
Efficient Support: The AI CoPilot and ticket management features enable faster resolution times and better service quality.
Comprehensive Automation: The 24/7 AI support reduces the workload on human agents by handling routine inquiries automatically.

Complex Setup: The initial setup and integration with multiple channels can be complex.

Price

Free
Startup: $29/month
Team: $59/month
Business: $89/month

Rating

4.9/5 of 9 reviews

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12. Skyla ChatGPT Customer Service

Skyla is a ChatGPT-powered customer service chatbot specifically designed for Shopify stores. Its one-click installation process combines simplicity and efficiency. This all-in-one tool enhances customer experience while reflecting your brand’s style.

Key Features

Powered by ChatGPT: This feature allows Skyla to deliver consistent and reliable customer support using OpenAI's API.
Fully Customizable: Store owners can easily customize Skyla’s appearance and functionality, ensuring it perfectly complements their brand.
Powerful & Simple: Skyla integrates live chat, emails, notifications, analytics, and topic classification into a single platform, streamlining customer service setup and management.

Pros & Cons

Pros

Cons

Ease of Use: Skyla simplifies the setup process, making it accessible for anyone to get started quickly without technical barriers.
Consistent Customer Support: The integration with ChatGPT ensures that customers receive accurate and reliable responses, which enhances their experience.
Brand Consistency: The customization options enable Skyla to align perfectly with your store’s branding, creating a unified customer interface.

Dependence on ChatGPT: Skyla's responses' performance and accuracy are directly tied to ChatGPT's functionality, which can not be personalized.
Basic Functionality: Businesses seeking more complex AI-driven features might find Skyla’s offerings limited.

Price

Free
Plus: $49/month
Pro: $89/month

Rating

5/5 of 5 reviews

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3 Key Features to Look for in Customer Service Apps

Real-Time Chat Support

Real-time chat support enables immediate interaction with customers as they browse your store. This feature allows you to address questions or concerns promptly, reducing frustration and preventing issues from escalating.

Automated Responses and Ticketing

Automated responses and ticketing systems streamline support by handling routine inquiries and organizing requests. Automated replies manage common questions efficiently, freeing your team to focus on more complex issues.

Ticketing systems categorize and prioritize inquiries, ensuring each request is tracked and resolved on time. This efficiency improves response times and prevents any customer request from being overlooked.

Integration with Analytics Tools

Integration with CRM and analytics tools provides valuable insights into customer behavior and interactions. Analytics tools will offer insights into support performance metrics. These metrics can help you identify trends or measure the effectiveness of your support strategies.

FAQs

Are there any free customer service apps for Shopify?

Yes, there are several free customer service apps available for Shopify:

Smile: Loyalty & Rewards - Smile offers a free loyalty and rewards program plan, helping you engage and retain customers through a points-based system. While primarily focused on loyalty programs, rewarding repeat customers can enhance overall customer service.
Tidio Live Chat & AI Chatbots - Tidio provides a free plan that includes live chat and AI chatbot features. Customers interact with the support team in real time and automate responses to common queries.
Willdesk: Live Chat & AI Chatbot - Willdesk offers a free plan with live chat and AI chatbot functionalities. Instant support and automated responses streamline your customer service operations.

Can customer service apps help with managing customer feedback?

Yes, customer service apps can help manage customer feedback. These apps collect feedback from various channels and centralize data in one location. They also analyze feedback to identify common issues and generate reports for insights or action plans.

Additionally, they can automate responses to common queries, streamlining communication and improving customer satisfaction.

Are there any limitations to using customer service apps on Shopify?

Yes, there are several limitations to using customer service apps on Shopify:

Feature Restrictions: Some customer service apps may have limited functionality on Shopify’s Basic plan compared to higher-tier plans. Features like advanced reporting or integrations might require an upgraded plan.
Performance Issues: Some specific apps can slow your store’s performance or cause conflicts with other installed apps. This problem can affect the overall website speed.
Cost: Some apps have recurring subscription fees that can add up, particularly if you require advanced features or higher usage limits.

Conclusion

To wrap things up, selecting the right Shopify customer service app can make a big difference in how smoothly your store runs and how satisfied your customers are. Don't overlook factors like customization options and support quality—they’re key to getting the most out of your app.

If you’re ready to take your Shopify store to the next level, check out Ecomposer. This wonderful page builder can improve your customers' experience while browsing your store!

EComposer Team

Hi friend, we're Shopify gurus from EComposer. A team of 10-year experienced and certified experts. Additionally, our expertise has been recognized and highlighted in esteemed publications such as TechCrunch, Shopify Expert, Entrepreneur, and Forbes. We want to share our experience and knowledge about Technology, AI, Shopify, Marketing and E-commerce.