Shopify “Exceeds 20 Megapixels" Error: How To Fix & Tips


Shopify “Exceeds 20 Megapixels" Error

Table Of Contents

Have you ever received the Shopify "Exceeds 20 Megapixels" warning notice after submitting a gorgeous product photograph to Shopify? You are not alone. This typical problem may impede your productivity and hinder product presentation.

Not to worry! This guide is here to help. We will explain this error warning and how to repair it, as well as provide picture optimization recommendations for a quicker, smoother Shopify experience.

What Does the Shopify “Exceeds 20 Megapixels” Error Mean?

"Exceeds 20 Megapixels" error when uploading product images to Shopify is just means that the file size of your picture is too big.

Shopify “Exceeds 20 Megapixels” Error Mean

This is how it breaks down:

Megapixels (MP) are units used to measure picture resolution. Think of pixels as small building components that make up your picture. The more pixels, the sharper the image and the larger the file size.

Shopify has a 20-megapixel restriction to keep your shop functioning efficiently. Large photos might cause loading times to be sluggish, which may frustrate your consumers.

To remedy this problem, downsize your picture to less than 20 megapixels. This generally entails decreasing the image's size or quality. Don't worry; you can typically accomplish this without losing too much visual detail.

5 Ways to Fix The 'Exceeds 20 Megapixels' On Shopify

The Shopify "Exceeds 20 Megapixels" warning notice during picture uploads is irritating. Product images don't look their best, and productivity is disrupted. 

Here are five practical ways to solve the "Exceeds 20 Megapixels" problem and upload product photographs smoothly:

Option 1: Resize & Compress With Tools

Resizing your picture is a simple cure for an "Exceeds 20 Megapixels" problem during the Shopify upload process. Here's how to handle it:

When downsizing your picture, maintain the aspect ratio (think of it as the image's form) constant. This keeps your product photographs from appearing stretched or crushed.

We recommend choosing Shopify-friendly dimensions. Shopify recommends specific image sizes for optimal display.

  • Square Images: Aim for a maximum of 2048 x 2048 pixels.
  • Rectangular Images: Target a maximum of 2048 x 1536 pixels.

Also, pick the perfect file format:

  • Photos: Use JPEG for sharp product photos that capture details.
  • Logos & Graphics: Use PNG to preserve transparency (think clear backgrounds).

Read more:

  • Shopify Image Sizes Guide: Conversion Optimization
  • The Complete Guide to Shopify Product Image Sizes
  • Finally, compress smartly. Reduce the size of your picture files while maintaining high quality. This ensures that your Shopify shop loads quickly, making consumers satisfied. There are two primary compression types:

    • Lossless: Reduces file size significantly without sacrificing quality (excellent for text-based pictures).
    • Lossy: Reduces file size more dramatically but may result in some little quality loss (great for photographs when a small quality sacrifice is acceptable).

    Here are some easy solutions for resizing and compressing your images:

    • Canva (Free & Paid Plans): A user-friendly web tool with resizing and compressing capabilities. Ideal for beginners!
    • Adobe Photoshop (Paid): A professional picture editing program that provides exact control over resizing and compression.
    • TinyPNG/TinyJPG (Free Online Tools): Specialize in compressing PNG and JPEG pictures without sacrificing quality. Perfect for fast repairs.

    Follow these instructions and use the suggested tools to downsize your photographs to fit Shopify's 20-megapixel restriction and effortlessly submit product photos.

    Option 2: Use Shopify's Image Resizer‍

    Shopify has a built-in picture resizer that optimizes your photos for quicker loading. There is no need for third-party tools or to wrestle with software.

    Use Shopify's Image Resizer‍

    Simply submit your photographs, and Shopify will automatically scale them to the appropriate size for your online shop, social media, or newsletters. This guarantees that your website operates efficiently and your content appears great on all platforms.

    Option 3: Use A Third-Party App

    Use A Third-Party App

    These third-party resizing apps simplify the task if you have several product photographs. They automatically resize and compress pictures in bulk, saving you time. 

    Here are several highly-rated resizing programs to consider:

    These applications let you rapidly resize photographs to fulfill Shopify's criteria and increase your search results.

    PRO TIPS: Consider EComposer For Comprehensive Store Management

    While these resizing tools are great, for a more comprehensive Shopify store management experience, explore EComposer Page Builder. This #1 Shopify Page Builder goes beyond resizing with a user-friendly drag-and-drop interface to create any page type or section within your store. It also boasts built-in features like an Image Optimizer, saving additional time on image optimization tasks.

    EComposer Page Builder

    Discover how EComposer simplifies Shopify shop development and administration in our blog.

    Option 4: Check Theme Requirements‍

    While Shopify has a universal 20-megapixel restriction, your selected theme may have its picture size guidelines. These suggestions might help guarantee that your product photographs are displayed appropriately within your store's style.

    Here's how to find your theme's image requirements:

    • Theme Documentation: Most theme developers provide image size restrictions. Search your theme's documentation for "Images" or "Media."
    • Theme Support: Contact your theme's developer if you can't find the information in your documentation. Any theme-specific picture size guidelines may be provided.

    Here are several Shopify-responsive themes for easy product browsing and purchase:

    By reviewing your theme's requirements, you can guarantee your photographs satisfy Shopify's constraints and look great in your shop.

    Read more: 

  • The Top 15+ Best Shopify Themes for Customized Products 
  • [15+] Top Shopify Simple Themes for Online Businesses 
  • [20+] Top-Converting Shopify Themes: Sales-Boosting Secrets 
  • Option 5: Contact Shopify Support

    Get in touch with Shopify's support staff or Shopify Community if you've already done all of above and are still experiencing problems. Based on your circumstances, they may provide tailored support. 

    Tips For Avoiding “Exceeds 20 Megapixels” Error

    Now that you have remedies to the "Exceeds 20 Megapixels" problem, let's take a proactive approach. By following these suggestions, you may optimize your process and prevent seeing this error notice in the future. 

    Here's how to be proactive in ensuring your photographs upload properly every time:

    Check Megapixels For Photos Before Post To Shopify

    To prevent spending time repairing the 'Exceeds 20 Megapixels' problem, ensure that your picture is not larger than 20 Megapixels before uploading it to Shopify.

    To begin, you need to find the picture's length and width. If you're not sure how, read the steps below.On a PC:

    • Step 1: Find the picture you want to look at in Windows Explorer. 
    • Step 2: Right-click on a picture and pick "Properties" from the menu.
    • Step 3: Click the "Details" tab to see the image's size and measurements.
    Check megapixels for photos on windows

    On a Mac: Simply right-click on the picture file and pick "get info" from the menu that comes up. 

    Check megapixels for photos on mac

    After that, you can utilize the resolution and dimensions to determine megapixels using the previously given formula:

    Megapixels = (Width in pixels x Height in pixels) / 1,000,000

    Also, you can use free Megapixels calculators like, GoPhotonics, and Calculator Academy (but first make sure you know the picture size). tool

    Check your image editing program to quickly ascertain your picture's megapixel count and confirm it meet Shopify's standards before submitting it.

    Explore Alternative Formats

    Using WebP format for high-resolution photos may alter the game. WebP compresses better than JPEG, lowering file size without compromising picture quality. Large product images that exceed Shopify's 20-megapixel restriction may benefit from this.

    Here's how to leverage WebP for your Shopify images:

    • Shopify's Built-in Conversion: Shopify automatically converts WebP upon upload. Shopify will automatically convert JPEG or PNG images that exceed their size limits to WebP.
    • Squoosh (Free Online Tool): This simple Google application lets you submit your picture and compare file size and quality in several formats, including WebP. Choose the WebP version with the optimum quality-to-compression ratio.
    Squoosh tool

    WebP and the following conversion techniques may minimize picture file sizes without compromising quality, providing seamless Shopify shop uploads and fast product image loading for clients.


    1. What Is The Pixel Limit For Shopify Images?

    The maximum pixel size for Shopify photos is 20 megapixels. This implies your image's total number of pixels (width x height) should not exceed 20 million.

    Here's a breakdown:

    Megapixels are image resolution. Multiply the width and height in pixels and divide by 1 million to get it. For example, a picture with 4000 pixels width and 3000 pixels height has 12 million pixels under Shopify's 20 MP restriction.

    While the technical limit is 20 MP, Shopify suggests utilizing photos with a maximum size of 4472 × 4472 pixels for square images and 2048 x 1536 pixels for rectangle images. This guarantees that your photos appear properly and not create any loading performance difficulties.

    2. Do I Need To Provide High-Resolution Photographs For Product Zoom? 

    No, you don't have to offer high-resolution images for product zoom on Shopify. There is a trade-off between picture quality and loading time to consider.

    You can store high-resolution pictures on services like Cloudinary, which then send out copies suited for different screen sizes. This allows you to preserve zoom capabilities while assuring speedy loading times.

    3. What Happens If I Don't Fix The Error And Upload A Large Image?

    Here's what happens if you don't correct the "Exceeds 20 Megapixels" problem and attempt to upload a huge picture to Shopify: The upload will fail, and your picture will not be seen. 

    Furthermore, huge photos might slow down your store's loading time, affecting user experience and SEO.


    Understanding the "Exceeds 20 Megapixels" problem and adopting the methods provided in this blog article will help guarantee that your product photographs upload easily to your Shopify shop. Remember that optimized photos ensure quick loading times, display high-quality items, and adhere to Shopify's image size constraints.

    While image optimization is critical, running a successful Shopify business requires more than photos. Consider using EComposer Page Builder to gain a wider variety of functionalities:

    • Built-in picture Optimizer speeds up EComposer picture processing.
    • Several extensions to promote revenue and customer satisfaction.
    • Advanced analytics and SEO tools.

    Ready to simplify Shopify business setup and management? Try EComposer now!


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