Loox Reviews: Features, Price, Pros & Cons, Alternatives (2024)

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Loox Reviews: Features, Price, Pros & Cons, Alternatives (2024)

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In the realm of E-commerce, product reviews hold the power to influence purchasing decisions significantly. According to a Local Consumer Review Survey, approximately 72% of consumers have indicated their reliance on online reviews is on par with their trust in personal recommendations.

To make well-informed choices, it's crucial to dissect the features, pricing, and pros & cons of a product or service. Our blog provides a comprehensive overview of Loox Reviews: Features, Price, Pros & Cons, and Alternatives. Whether you're a discerning shopper or a business owner seeking the ideal review platform, this exploration gives you the knowledge to make the best decisions.

The Importance of Social Proof for E-commerce Stores

In the bustling world of e-commerce, where consumers make purchasing decisions at the click of a button, the importance of social proof cannot be overstated. With a wide range of products and numerous brands competing for attention, customers frequently require assistance to choose the best options. That's where social proof, in product reviews, ratings, and testimonials, becomes their trusted guide.

The Importance of Social Proof for E-commerce Stores

Product reviews are like road signs on the digital highway of shopping. They offer insights into the actual experiences of other shoppers, helping potential buyers make informed and confident choices. As a result, it’s not just about gathering information; it's about feeling a sense of community and trust.

Especially for Shopify owners, the Shopify Reviews section is your store's secret weapon. Here, satisfied customers share their thoughts, and words significantly sway your business. These genuine and persuasive reviews empower potential buyers, improving your reputation and boosting conversions.

What is Loox? 

Loox

Loox Product Reviews & Photos provides the ultimate solution for brands seeking to enhance their online presence and nurture customer trust. With Loox, you can effortlessly collect genuine customer reviews, complete with photos and videos, and showcase them on beautifully customized widgets that seamlessly blend with your brand's aesthetic. 

Which is the best part? It doesn't compromise your site's performance. Loox streamlines your social proof marketing with features like one-click referrals and high-converting upsells, making it a must-have app for e-commerce businesses.

7 Key Features of Loox

7 Key Features of Loox
(Source: apps.shopify.com)

Loox Reviews - the leading product reviews app, offers 7 crucial features that elevate your online store. From automatic photo review requests to Shopify integration, Loox simplifies collecting and showcasing customer reviews. Let’s dive more deeply for a better understanding!

1. Automated Review Collection

Loox's "Automated Review Collection" feature simplifies gathering authentic customer reviews. It automates the collection of photo and video product reviews through customized emails and a user-friendly form. 

This app will incentivize customers with next-purchase discounts for providing media-rich reviews. Additionally, you can sync these reviews to Google platforms, enhancing your marketing efforts with one-click referrals and social proof upsells.

2. Customizable Widgets

Loox offers "Customizable Widgets" that allow you to tailor the display of customer reviews to match your brand's aesthetics. Whether carousels, pop-ups, or badges, these widgets provide a visually appealing way to showcase social proof on your online store. 

Loox ensures that your reviews not only provide valuable insights but also seamlessly blend with the look and feel of your website, enhancing the overall customer experience.

3. Boosted SEO

Boosted SEO

This feature will enhance online visibility by synchronizing your reviews with Google Search and Google Shopping. This integration ensures that your product reviews and ratings are not only visible to potential customers but also have a positive impact on your search engine rankings. With Loox, you can leverage the power of authentic reviews to improve your brand's discoverability and credibility.

4. Incentivized Reviews

Loox encourages customer participation through "Incentivized Reviews." Customers are offered next-purchase discounts for contributing to photo and video reviews. This incentive not only motivates customers to share their experiences but also adds a rich visual layer to your product reviews. It's a win-win strategy that benefits both your brand and your customers.

5. Referral Program

Referral Program

With the Referral Program feature, you can effortlessly expand your brand's reach. Empower satisfied customers to refer friends and family through one-click referrals, enhancing your customer base and increasing trust. It's a simple yet powerful way to grow your brand through the advocacy of your most loyal customers.

6. Importing Reviews

This feature provides the flexibility to import reviews from various sources effortlessly. Whether it's reviews from AliExpress, Amazon, or other sources, this feature streamlines the process, enriching your store's content with valuable insights. Moreover, centralizing reviews saves time and enhances your brand's credibility, fostering customer engagement and boosting sales.

Loox Pricing and Customer Support

Loox understands the needs of businesses and offers flexible pricing plans to accommodate a wide range of operations. Whether you're a budding startup or managing a thriving e-commerce enterprise, Loox's pricing plans can be tailored to suit your requirements. 

For those looking to explore the benefits firsthand, Loox provides a 14-day free trial, allowing you to experience its features and assess its compatibility with your business goals and budget. Otherwise, Loox offers 3 plans for different requirements and budgets:

  • Beginner Plan: $9.99/month (+$5 for Loox Referrals - Optional)
  • Scale Plan: $34.99/month (300 orders included in base price + $35 per additional 300 orders, +$5 for Loox Referrals - Optional)
  • Unlimited Plan: $299.99/month
  • Loox Pricing and Customer Support

    In addition to its pricing flexibility, Loox is renowned for its exceptional customer support. The support team is praised for its quickness and effectiveness, ensuring that whether you have inquiries, need feature assistance, or encounter any issues, you can receive fast and helpful responses. 

    This top-notch 24/7 customer support guarantees you can foster a smooth and productive experience for newcomers and experienced users. With Loox, you can rely on not only its feature-rich offerings but also its quick support and assistance.

    Pros and Cons of Loox Reviews

    Pros and Cons of Loox Reviews

    (Source: apps.shopify.com)

    Pros

    • Stunning Visual Social Proof: Loox empowers your brand with captivating social proof through customer reviews, photos, videos, and referrals, creating an appealing and trustworthy shopping environment.
    • Trust-Building: Loox aids brands in establishing trust, boosting conversion rates, and driving sales through the presentation of authentic customer reviews, instilling confidence in potential buyers.
    • Effortless Review Collection: Loox automates the process of collecting genuine photo and video product reviews, ensuring a constant influx of valuable customer feedback.
    • Customizable Widgets: Loox offers a wide range of beautifully designed, fully customizable widgets, including carousels, pop-ups, and badges, seamlessly blending with your brand's aesthetics.
    • Enhanced Marketing: Loox simplifies your social proof marketing with features like one-click referrals and high-converting upsells, contributing to increased sales and brand credibility.
    • Shopify Integration: Built exclusively for Shopify, Loox effortlessly integrates with all themes, making it a perfect fit for your online store.
    • Global Reach: With support for multiple languages, Loox helps you expand your brand's reach to a diverse and international audience.
    • Top-Notch Customer Support: Loox's customer support is highly praised for its prompt and practical assistance, ensuring that your questions will be promptly addressed.
    • Inclusion of Customer Photos: The ability to include customer photos in reviews enhances the overall customer experience and adds depth to testimonials.
    • Enhanced Marketing Reach: Loox allows you to sync reviews to various platforms, such as Google Search, Google Shopping, and Meta Shops, to expand your brand's visibility and reach.

    Cons

    • Widget Overlapping Potential: Some of Loox's gadgets may overlap with other content on your site if they need to be set up correctly with your theme. This can require additional adjustments to ensure a seamless user experience.
    • Limited Control Over Review Display Order: Loox may not provide the flexibility to change the order in which reviews are displayed across your site widgets. This limitation could affect your ability to highlight specific reviews or tailor the display order to your preferences.
    • Typography and Design Options Constraints: Users may find that certain review widgets in Loox lack an extensive range of typography and design options, which could limit the customization potential for these widgets. This may impact the alignment of the widgets with your brand's visual identity and aesthetic.

    Actual Customer Reviews and Experiences with Loox

    Actual Customer Reviews and Experiences with Loox

    Let's take a closer look at what actual users have to say about their journey with Loox: 

    • Pandere Shoes: “LOOX is hands down the best Reviews app out there. We started using LOOX about 3 years ago. The way the reviews display on your website has a lot to do with how effective they are”
    • Lady Grayy: “Appreciate them adding needed features. The option to "Remove Imported Reviews" (sent in an email after you complete an upload) is super handy.”
    • Feather Lover Farms: “Would Recommend. An excellent app that helps show potential customers credibility as well as the actual product other people receive.”
    • Lilywho: “I have been using the app for a while now, and the customer service is brilliant, I contacted Loox, and Mara was able to help me straight away”
    • AnxietlessLife: “Loox is our go-to review app. Works so well and looks good too! Also, we love that it allows us to display our reviews on Google.”

    It's no secret that Loox has garnered a reputation for excellence among its user base. With most users expressing their satisfaction and admiration, it's clear that this app is making a positive impact in the world of e-commerce. These reviews have highlighted its effectiveness and value.

    Top 5 Loox Review App Alternatives & Competitors

    #

    App Name

    Vendor

    Price

    Free version

    Rating

    Get App!

    1

    Judge.me Product Reviews

    Judge.me

    Forever Free

    Awesome:$15/m

    Yes

    5/5 of 18,947 votes

    Get Judge.me!

    2

    AirReviews Product Reviews app

    Air Apps (Avada)

    FREE

    Yes

    5/5 of 2,341 votes

    Get AirReviews!

    3

    Yotpo Product Reviews & UGC

    Yotpo

    Free

    Growth:$15/m

    Prime:$119/m

    Yes

    4.9/5 of 6,517 votes

    Get Yotpo!

    4

    Automizely Product Reviews

    AfterShip & Automizely

    Free

    Essentials:$11/m

    Pro:$119/m

    Yes

    4.9 /5 of 3,305 votes

    Get Automizely!

    5

    Stamped Product Reviews & UGC

    Stamped.io

    Lite

    Basic:$23/m

    Premium: $59/m

    Business:$149/m

    Yes

    4.7/5 of 6,142 votes

    Get Stamped!

    1. Judge.me

    Judge.me

    Judge.me is the ultimate solution for collecting and displaying product reviews to build trust and boost sales. This fast-loading, fully customizable review app supports 38 languages and offers a range of features tailored to your e-commerce needs. 

    Whether you're looking to schedule automatic emails for reviews with photos and videos, improve your conversion rate, or enhance your SEO with Google stars, Judge.me has you covered.

    Key Features

    • Unlimited Email Review Requests: Judge.me allows you to collect an unlimited number of email review requests with the option for photos and videos, as well as in-email review forms.
    • Star Ratings and Reviews: Display star ratings, store and product reviews, trust badges, and engaging review carousels.
    • Social Media Sharing: Effortlessly share your reviews on social media such as Facebook, Instagram, X, and leverage rich snippets for Google Shopping and SEO.
    • Reviewer Engagement: Engage your reviewers with features such as Q&A, coupons, and seamless email marketing integrations.
    • Automatic Review Syndication: Syndicate product reviews automatically across platforms like the Shop app, Facebook, and Instagram.

    Pros & Cons


    Pros

    Cons

    • Comprehensive Review Features: Judge.me offers various review-related features, catering to various needs, from text reviews to photos and videos.
    • Extensive Customization: The app provides extensive customization options, allowing you to tailor widget design to your store's aesthetics.
    • Multilingual Support: With support for 38 languages, you can reach a global audience and collect customer reviews worldwide.
    • User-Friendly Setup: The easy setup process includes the flexibility to customize widget texts, colors, and themes, and a 24/7 support team is available for basic design tweaks.
    • Maximized Exposure: Integration with major social media platforms ensures your reviews reach a wider audience.
    • Complexity for Beginners: While feature-rich, the app's many options might be overwhelming for those new to review management.
    • Pricing Consideration: Require premium update for advanced features.

     

    Price

    • Forever Free: Unlimited review requests, Photos & videos, Carousel themes, In-email reviews, Curate reviews, etc.
    • Awesome: $15/month - Free Plan + Site reviews, All Reviews Page, Q&A, Custom forms, Coupons, etc.

    Rating

    5/5 ( 18,947 reviews)

    Get this app!

    2. AirReviews

    AirReviews

    Step into the world of Air Reviews, the solution that empowers your brand to establish trust, drive sales, and enhance your online presence. Air Reviews offers an automated method for collecting customer feedback with photos and reviews. 

    With positive testimonials, eye-catching images, and high star ratings, your products and services are showcased as quality, motivating clients to make confident and prompt purchase decisions.

    Key Features

    • Fully Customizable Review Display: Tailor your review presentation with complete customization options, including review blocks, widgets, and pop-ups that harmonize with your brand's identity.
    • Review Management: Streamline your review processes with functionalities such as importing, editing, previewing, approving, and rejecting reviews.
    • Review and Photo Reminder Emails: Keep customer engagement alive with timely reminders to encourage valuable feedback contributions, including photos.
    • Structured Data for SEO: Elevate your search engine optimization with support for reviewing structured data, enhancing your online visibility.
    • High Responsiveness: Air Reviews ensures a seamless experience across all devices, providing an inclusive experience for your diverse customer base.

    Pros & Cons

     

    Pros

    Cons

    • Boosts Customer Confidence: Positive reviews, appealing images, and high star ratings provide strong motivation for quick and confident purchase decisions.
    • Customization: Complete customization options allow you to align the review display with your brand's unique aesthetics.
    • Efficient Review Management: Streamlined review processes enhance efficiency, ensuring seamless customer feedback management.
    • SEO Enhancement: Support for structured data for SEO improves your brand's search engine visibility.
    • Cross-Device Responsiveness: Air Reviews ensures a seamless experience for all customers, regardless of their device.
    • Delayed Support Service: Some reports of customer support service taking longer than expected to respond

     

    Price

  • FREE!
  • Rating

    5/5 (2,341 reviews)

    Get this app!

    3. Yotpo

    Yotpo - the magic behind those product reviews and star ratings that help us make informed choices. Yotpo simplifies the collection of high-quality and genuine reviews, making a significant impact on the path to purchase. 

    With AI-powered review widgets, it simplifies the process of collecting high-quality product reviews, making a substantial impact on the customer journey. Whether you're looking for social proof or want to engage with your favorite brands, Yotpo has you covered.

    Key Features

    • Google Seller Ratings and Google Shopping Ads: Stand out in search results and shopping ads with Google Seller Ratings, boosting your online visibility.
    • Synergistic Features: Seamlessly connect your reviews with SMS, loyalty, and subscriptions for a holistic approach to customer engagement.
    • Customizable Reviews Widget: Tailor your reviews widget to match your brand's aesthetics and messaging, ensuring a cohesive customer experience.
    • Photo & Video Reviews: Collect and display image and video reviews to provide tangible social proof that resonates with potential buyers.
    • Intelligent Filters: Enhance buyer confidence by displaying content most relevant to their needs, thanks to Yotpo's smart filters.

    Pros & Cons

    Pros

    Cons

    • AI-Powered Efficiency: Yotpo's AI-powered reviews widgets streamline the collection of high-quality product reviews, saving time and effort.
    • Multifaceted Integration: Partner integrations enable the display of reviews and star ratings across various platforms, expanding your brand's reach.
    • Versatile Synergies: Unlock the potential of synergies between SMS and loyalty programs, enhancing customer engagement and retention.
    • Customization: The marketer-friendly solution offers comprehensive customization options, allowing you to tailor your reviews widget to your brand's unique style.
    • Diverse Content: By collecting photo and video reviews and leveraging smart filters, Yotpo ensures your social proof is compelling and highly relevant.
    • Advanced Features: While Yotpo's feature-rich environment is a boon, it may take time for newcomers to explore and utilize all its capabilities thoroughly.
    • Pricing Considerations: The comprehensive feature set may come at a cost, which should be evaluated based on your unique requirements and budget.

     

    Price

    • Free: Up to 50 Monthly Orders, Automatic Review Requests, Design Emails from Template, Reviews Moderation, Display Reviews On-Site.
    • Growth: $15/month - Free features + Google Rich Snippets, Collect Photos/Videos in Reviews, Google Shopping Ads, Share Reviews to Facebook Shops, 2-1 Review Requests.
    • Prime: $119/month - Growth features + Share Reviews to GSR, Shoppable Media Galleries, Display Product/Shopper Attributes, Get Shopper Insights, Onboarding Support.

    Rating

    4.9/5 (6,517 reviews)

    Get this app!

    4. Automizely

    Automizely

    Discover Automizely Reviews, the one-stop solution to supercharge your brand's online presence and boost conversions through compelling social proof. This versatile app empowers you to seamlessly display authentic product reviews, including photos and videos, to drive customer conversions. 

    Automated Reviews streamlines review collection from various sources and offers effortless bulk imports, making the entire process a breeze. Let's check out how this app can elevate your brand's success!

    Key Features

    • Effortless Review Collection: Automate product review collection from multiple sources and enable bulk imports.
    • Review Display: Showcase reviews with star ratings on product pages, enhancing customer confidence and driving conversions.
    • Automated Review Requests: Optimize review generation with automated review request emails and NPS collection.
    • Extended Reach: Display reviews not just on your website but also on Google, social media, and more to enhance brand credibility.
    • Engagement Tools: Engage customers with automated email flows based on review ratings, NPS, and review referrals on social media.
    • Review Management: Efficiently edit, respond to, feature, and evaluate reviews through a user-friendly portal.

    Pros & Cons

     

    Pros

    Cons

    • Versatile Review Collection: Automated supports various sources and offers bulk import capabilities.
    • Enhanced Conversion: The display of reviews with star ratings on product pages significantly boosts customer confidence and conversions.
    • Automated Processes: The app’s requests and email flows streamline the review collection process.
    • Extended Reach: Reviews are not limited to your website; they can be displayed on various platforms for increased brand credibility.
    • User-Friendly Interface: The app provides an intuitive portal for efficient review management.
    • Feature Learning Curve: New users may need time to explore the app's extensive features fully.
    • Slow support service: Some users have reported slower response times from customer support

     

    Price

  • Free: 50 automatic review requests per month
  • Essentials: $11/month (or $108/year and save 18%) - 100 automatic review requests per month, upgrade as you grow.
  • Pro: $119/month (or $1,188/year and save 17%) - 2,000 automatic review requests per month, upgrade as you grow.
  • Rating

    4.9/5 (3,305 reviews)

    Get this app!

    5. Stamped

    Stamped

    Stamped, your partner in leveraging the power of customer feedback is here to revolutionize your business's online presence. This all-in-one platform empowers you to capture and showcase high-converting reviews, ratings, photos, videos, and Q&A. 

    With Stamped, you can boost your revenue by harnessing various review types, enhancing SEO, and fostering customer engagement through fully customizable on-site display widgets. Let's dive deeper into the key features, pros&cons and explore how Stamped fits your budget!

    Key Features

    • Versatile Review Collection: Stamped allows you to collect and import various review types, from product reviews to NPS and Q&A, to enrich your customer feedback arsenal.
    • SEO Enhancement: Elevate your Google Shopping and SEO performance through Search Rich Snippets that boost your visibility in search engine results.
    • Conversion Optimization: Stamped offers a range of tools, including site widgets, banners, templates, and email campaigns, designed to increase review conversions and overall customer engagement.
    • Google Integration: Seamlessly integrate with Google to improve your ranking on Google Seller and Product Ratings, enhancing your online presence and credibility.

    Pros & Cons

     

    Pros

    Cons

    • Comprehensive Review Options: Stamped supports various review types, catering to a broad spectrum of customer feedback.
    • SEO Boost: Improved search engine visibility through Search Rich Snippets enhances your brand's reach.
    • Conversion Tools: The platform provides various conversion optimization tools to engage your customers effectively.
    • Google Integration: Integration with Google improves your Google Seller and Product Ratings, boosting your credibility.
    • Customization: Stamped's fully customizable on-site display widgets allow you to align your brand aesthetics seamlessly.
    • Learning Curve: For newcomers, Stamped's range of features might require some time to explore fully.
    • Pricing Considerations: As a feature-rich platform, Stamped's pricing should be evaluated in the context of your specific business needs and budget.

     

    Price

  • Lite: Free - 50 orders/month, Reviews & Rating widgets, Social Sharing, etc.
  • Basic: $23/month (or $228/year and save 17%) - 200 orders/month, Photo Reviews, Checkout Reviews, etc.
  • Premium: $59/month (or $588/year and save 17%) - 500 orders/month, Smart Product Upsell, Facebook Reviews, etc.
  • Business:$149/month (or $1,428/year and save 20%) - 1,500 orders/month, Free $99 SMS Credits, Video Reviews, etc.
  • Rating

    4.7/5 (6,142 reviews)

    Get this app!

    FAQs

    1. How do I move my Loox reviews to the bottom of the page?

    Step 1: In your Shopify Themes Menu, click “Customize”:CustomizeStep 2: Open the page template you want to edit:open templateStep 3: Click and drag the Loox widget to the location you want, then drop it to set a new position:drag Loox widget

    2. Can you use Loox for free?

    Loox does not provide a free plan; instead, they offer paid plans for beginners, with pricing starting at $9 per month. The basic features include review request emails, discounts for photo reviews, and multilingual support.

    3. Does Loox only work for Shopify?

    Yes, Loox is exclusively designed for Shopify. If you attempt to use Loox on a different e-commerce platform, the app will function differently than intended. 

    This exclusivity ensures that Loox integrates with Shopify's framework, allowing for a smooth and efficient user experience explicitly tailored to Shopify users. Users need to be aware of this limitation, as it highlights the need for a Shopify-based store to leverage Loox's capabilities fully.

    Conclusion

    In summary, Loox Reviews is a powerful solution for Shopify users seeking to leverage social proof for enhanced online presence, improved trust, and customer conversions. 

    We hope our blog “Loox Reviews: Features, Price, Pros & Cons, Alternatives” has provided a complete overview for those considering this app. If you're a new Shopify store owner and need to learn how to set up, let's begin with EComposer to design your page and use Loox for a wonderful experience!

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